Apply on Employer Site

Nippon Express USA · 1 week ago

Truck Business Planning Group - Customer Service Representative

Wood Dale, IL

Full-time

Onsite

New Grad, Entry Level

$24/hr - $26/hr

Nippon Express USA is a subsidiary of Nippon Express Company, Ltd., providing logistics solutions and transportation services. The Customer Service Representative is responsible for maintaining strong business and customer relationships, monitoring truck loads, and providing excellent customer service and professionalism.

ConsultingInformation TechnologyLogistics

Responsibilities

Entering Shipment Orders into Nippon Express’ Transportation Management System TMW

Check Calls to drivers for track and trace & GPS set up

Update account managers on any issues that arise helping to create and execute solutions

Calling shippers and consignees to schedule pickup and delivery appointments

Request & retrieve POD’s, backup paperwork, etc. from vendors

Maintain professional and courteous customer service relations with associates and carriers

Maintain confidentiality in all aspects of client, carrier and company information

Support management and staff in assigned project-based work

Other duties as assigned by management

Qualification

Customer service skillsCommunication skillsComputer skillsOrganizational skillsProblem-solving abilityFlexibility with hoursInterpersonal skillsTeam playerAttention to detailSelf-motivated

Required

Outstanding interpersonal skills

Excellent phone and written communication skills with the ability to communicate with diverse personalities

Enthusiastic team player

Self-motivated, able to work independently

Strong attention to details & organize

Exceptional computer skills

Organizational skills

Excellent customer service skills

Ability to problem-solve

Flexibility with hours and available to work any OT

Diligent in following SOP's

Word, Excel skills

Benefits

Medical, Dental, and Vision beginning the 1 st of the month after 30 days.

401k with a company match

Flexible Spending Accounts, HSA, Life and Accidental Death & Dismemberment Insurance, Short & Long Term Disability, Auto and Home policies, Commuter Benefits, and much more.

Generous Vacation and Sick time.

Company

Nippon Express USA

Nippon Express services continue to expand the globe, achieving a five-point framework across Japan, the Americas and Europe, and stretching into the rapidly developing markets of East Asia, South Asia and Oceania.

Founded in 1947