Hallmark Global Solutions Ltd ยท 1 hour ago
Field Technical Support Rep
Chantilly, VA
Contract
Onsite
Senior Level
5+ years expHallmark Global Solutions Ltd is seeking a Field Technical Support Rep to provide on-site support to customers. The role involves installation, repair, and servicing of IT equipment, as well as resolving software and hardware issues on various devices.
Cloud ComputingIT InfrastructureIT ManagementManagement Consulting
Hiring Manager
Naveen HGS
Responsibilities
Provides on-site field support to customers including installation, repair, and servicing of IT equipment
Resolves software and hardware issues on Windows, MacOS, Android, and iOS devices
Supports customers in a timely manner and balance priorities to achieve individual and team productivity goals
Documents all pertinent user information and the nature of problem reported with accuracy
Records all inventory transactions accurately to maintain service and inventory part accuracy
Assists in investigating and resolving complex installations and maintenance matters
Instructs customers in the operation and maintenance of systems and equipment
Ensures issues are referred to the appropriate personnel/service areas for follow up testing
Acts as a liaison with customers on administrative and technical matters for assigned projects
Performs analysis on system issue trends and solutions
Qualification
Required
High school diploma or G.E.D
Five or more years of field support experience
Experience working with corporate hardware, software and equipment
Able to lift 45 pounds
Able to work in the USA
Preferred
Deep understanding of computer hardware and software components
Experience navigating technical issues with a high level of customer service and empathy
Excellent verbal and written communication with the ability to tailor communication style to different audiences
Experience working in a dynamic, fast-paced environment
Shown success in team environments demonstrating shared responsibility and accountability
Strong analytical and problem solving ability
Good time management and organizational skills
Company
Hallmark Global Solutions Ltd
Hallmark Global Solutions is established in the year 2002, Hallmark Global Solutions has an exceptional track record of transcending the core operations of its clients and helping them meet their ever-evolving market needs.
501-1000 employees
H1B Sponsorship
Hallmark Global Solutions Ltd has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (35)
2024 (35)
2023 (47)
2022 (51)
2021 (84)
2020 (100)
Funding
Current Stage
Late StageCompany data provided by crunchbase