Tufts University · 3 hours ago
Assistant Director of Program Operations, Executive Education - The Fletcher School
Medford, MA
Full-time
Hybrid
Mid, Senior Level
$54K/yr - $82K/yr
3+ years expTufts University, through The Fletcher School, is dedicated to transforming the world through education and leadership in international affairs. The Assistant Director of Program Operations will manage the development and delivery of executive training programs, ensuring operational excellence and serving as the main contact for various stakeholders.
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Responsibilities
Plan and coordinate high-level executive education program logistics, including program schedules, housing, meals, transportation, faculty and staff agendas, classroom and event spaces, A/V needs, site visits, cultural and social events, and educational trips
Track program expenses and ensure budgets are up to date and followed
Serve as the main point of contact for prospective and confirmed participants in executive education programs, answering or forwarding academic and logistical queries and managing recruitment, admissions, registration, and participant support where applicable. Effectively support executive education participants from a variety of professional sectors, geographic regions, and career stages
Nurture client relationships and facilitate clear expectations. Anticipate and support client needs and provide timely updates. Work closely with program sponsors throughout the program development and delivery stages to ensure client objectives are met. Ensure program contracts are signed, invoices are sent, and payments are received on time
Coordinate with the executive education marketing and business development team to create materials, content, and PR opportunities for each program. While the majority of this position focuses on program operations, the person in this role may be called upon by his/her supervisor to support other team priorities, such as business development, on an ad-hoc basis
Enhance learner engagement by fostering community development, networking, and collaboration; Contribute to the holistic learning experience and cultivate a community of lifelong learning across Fletcher’s executive education programs
Coordinate student assistants to support program planning and delivery
Create and administer program evaluations. Draft and circulate summary reports with suggestions for improvement. Collaborate with team members to conduct program and operational assessments and adapt to new needs in order to maximize efficiency, increase scalability, maintain best practices, and expand Fletcher Executive Education as a high-quality brand in the market
Qualification
Required
Knowledge and experience as typically acquired through the completion of a Bachelor's degree in related discipline and 3-5 years of experience in program or project management
Extraordinary project management skills and attention to detail. Proven track record of independently managing projects and processes
Extraordinary communication and people skills. Demonstrated skills in high quality service delivery, relationship management, and verbal and written communication
Adept at working with different stakeholders, including clients, staff, and faculty, and building relationships across a complex matrix organization
Ability to work with limited supervision in a fast-paced multilateral environment
Proven ability to manage multiple priorities and deliver results on a deadline
Preferred
Familiarity with global networks in government, the private sector, and global affairs
Well developed, demonstrated knowledge of international affairs and global challenges
Demonstrated experience creating and delivering trainings, conferences, or events for mid- to senior-level professionals
Experience working with project management software, such as Monday.com, Asana, Microsoft Project
Experience working with CRM software, such as Salesforce, HubSpot, Monday.com
Familiarity with tools and emerging technologies for learning, including Canvas LMS and interactive tools for assessments and presentations
Master's degree in education, business operations or administration, international affairs or related discipline
5-8 years of experience working in program of project management
Company
Tufts University
With four campuses in Massachusetts, Tufts is a research university committed to helping students and faculty generate bold ideas, innovate, and become active citizens of the world.
10001+ employees
H1B Sponsorship
Tufts University has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
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2025 (96)
2024 (74)
2023 (85)
2022 (70)
2021 (61)
2020 (46)
Funding
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