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n8n · 1 hour ago

Sr Support Engineer | Remote | North America

United States

Full-time

Remote

Senior Level

$105K/yr - $115K/yr

5+ years exp

n8n is an open workflow orchestration platform built for the new era of AI, focused on providing a best-in-class support experience for its users. The Senior Support Engineer will be responsible for delivering technical support, diagnosing issues, and collaborating with the engineering team to enhance product reliability.

Artificial Intelligence (AI)Business Process Automation (BPA)Enterprise SoftwareInformation TechnologySaaS

No H1B

Responsibilities

Provide technical support to users via tickets, chat, and community forums

Diagnose and troubleshoot issues related to n8n, including workflow execution, integrations, and performance

Collaborate with the engineering team to escalate and resolve complex technical challenges

Create and maintain documentation, FAQs, and knowledge base articles

Identify common issues and work on solutions to improve product reliability and user experience

Contribute to the community by answering questions and sharing best practices

Qualification

Technical support experienceWorkflow automationAPIsIntegrationsNetworking conceptsJavaScriptNode.jsDockerKubernetesUser support passionProblem-solving skillsCommunication skillsAttention to detail

Required

5+ years of experience in a technical support or customer-facing engineering role (+ if experienced with enterprise support)

Open to participate in a paid on-call rotation to provide after-hours support

Strong understanding of workflow automation, APIs, and integrations

Strong knowledge of networking concepts like DNS, HTTP/HTTPS, and TCP/IP

Good understanding of JavaScript, Node.js, and Docker

Excellent problem-solving skills and attention to detail

Strong communication skills and ability to explain technical concepts to non-technical users

Passion for helping users and improving product usability

Preferred

Experience with Kubernetes is a plus

Benefits

Competitive compensation 💸 – We offer fair and attractive pay.

Ownership 💪 – Our core value is to “empower others,” and we mean it—you’ll get a slice of n8n with equity.

Work/life balance 🏖️ – We work hard but ensure you have time to recharge: + Europe: 30 days of vacation, plus public holidays wherever you are. + US: 15 vacation days, 8 sick days, plus public holidays wherever you are.

Health & wellness 🩺 – + Europe: We provide benefits according to local country norms. + US: Multiple low-premium, low-deductible medical plans with coverage for individuals and families—plus a no-cost premium HDHP option with a pre-seeded HSA—along with dental and vision coverage.

Future planning 💰 – + Europe: We provide pension contributions according to local country norms. + US: 401(k) retirement plan with a 4% employer match.

Financial security 🛡️ – + Europe: We provide benefits according to local country norms. + US: Company-paid short-term and long-term disability insurance, plus life insurance to support you and your loved ones.

Career growth 📈 – We hire rising stars who grow with us! You’ll get €1K (or equivalent) per year to spend on courses, books, events, or coaching to level up your skills.

A passionate team 🤩 – We love our product, and we prove it with regular hackathons where we see who can build the coolest thing with it!

Remote-first 🌏 – Our team works remotely across Europe, with regular off-sites for team bonding. Some roles, like sales in the US, are hybrid—please check the job description.

Giving back 🤝 – We're big fans of open source, and you'll get $100 per month to support projects you care about.

AI enablement 🤖 – We believe in working smarter—everyone gets an unlimited AI budget to explore and use the best tools to boost productivity and creativity.

Transparency 🙏 – We all know what everyone’s working on, how the company is doing—the whole shebang.

An ambitious but kind culture 😍 – People love working here—our eNPS for 2024 is 94!

Country-specific details are provided in your contract.