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General Dynamics Information Technology · 19 minutes ago

Tier-1 Network Monitor/Help Desk Support

Langley Forest, VA

Full-time

Onsite

Entry Level

$51K/yr - $69K/yr

3+ years exp

General Dynamics Information Technology is a global technology and professional services company that delivers consulting, technology and mission services to every major agency across the U.S. government. They are seeking a Junior Network Engineer to provide Tier-1 network monitoring and help desk support for the Intelligence, Surveillance, and Reconnaissance mission of the Airforce.

Artificial Intelligence (AI)Cloud ComputingConsultingCyber SecurityInformation Technology

No H1B

Security Clearance Required

U.S. Citizen Only

Responsibilities

Conduct fault management to detect, isolate, and correct abnormal network and information processing system component anomalies on a 24-hours-a-day, seven (7) days-a-week basis

Monitor all nodes for operational integrity

Respond to trouble calls

Initiate and maintain trouble tickets and other logs to document these anomalies as well as corrective actions

Populate and examine trouble and error logs for troubleshooting and capturing metrics

Provide technical support to resolve the problem or escalate to the appropriate level

Monitor and administer network tools for troubleshooting and metrics for trends analysis

Log all network issues utilizing the 480 ISRW approved system of record for problems, errors, and maintenance in such a way to easily generate reports for trend analysis

Provide technical support in data network planning, engineering, and design

Report all trouble calls upon receipt to the MCC in the DOC and provide hourly updates until resolution unless otherwise directed by the DOC Crew Commander

Provide quarterly metrics illustrating trends and workload to the COR in the form of a PowerPoint presentation

Qualification

Help Desk SupportMonitoring ToolsNetwork OperationsIAT Level II CertificationNetwork Monitoring Knowledge

Required

Top Secret/SCI Clearance

3 + years of related experience

US Citizenship Required

Help Desk Support

Monitoring Tools

Network Operations

Minimum of three (3) years' of network operations experience

Possess IAT Level II - Security Plus Certification

Demonstrated knowledge of network monitoring tools

Benefits

401K with company match

Comprehensive health and wellness packages

Professional growth opportunities including paid education and certifications

Paid vacation and holidays

Medical plan options, some with Health Savings Accounts

Dental plan options

Vision plan

Short and long-term disability benefits

Life, accidental death and dismemberment, personal accident, critical illness and business travel and accident insurance

Company

General Dynamics Information Technology

Glassdoor3.9

General Dynamics Information Technology is an IT consulting company that specializes in cyber security, AI, and quantum computing. It is a sub-organization of General Dynamics.

Founded in 1999

Falls Church, Virginia, USA

10001+ employees