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Valor PayTech · 4 hours ago

Technical Support Specialist

New York, NY

Full-time

Onsite

Entry, Mid Level

2+ years exp

Valor PayTech is seeking a skilled and customer-focused Technical Support Specialist to provide frontline support for their payment technology products. The role involves assisting merchants and partners with technical inquiries and troubleshooting hardware and software issues to ensure a seamless customer experience.

E-CommerceFinancial ServicesPoint of Sale

Responsibilities

Deliver comprehensive technical support for Valor PayTech products and services

Program, configure, and deploy merchant terminals and software

Troubleshoot and resolve hardware/software issues with urgency and accuracy

Respond to merchant requests and product concerns via phone, email, and live support channels

Maintain strong relationships with merchants through consistent follow-up and support

Apply knowledge of payment systems, POS hardware, and software applications

Document support interactions and resolutions using internal CRM tools

Qualification

Technical support experiencePOS hardware/softwareMicrosoft ExcelMicrosoft OutlookLearn quicklyPassion for technologyCommunication skillsDetail-orientedSelf-motivatedTeam player