Auguste Escoffier School of Culinary Arts · 9 hours ago
Customer Service Representative
Boulder, CO
Full-time
Onsite
Entry Level
$18/hr - $23/hr
1+ years expAuguste Escoffier School of Culinary Arts is a leading accredited provider of culinary training and education. They are seeking a reliable and detail-oriented Customer Service Representative to serve as the first point of contact for inbound phone calls, ensuring inquiries are directed to the correct departments while providing exceptional customer service.
Education Management
Responsibilities
Answer and manage all inbound phone calls for our Distance Learning (IDL) and Boulder, CO institution in a professional and courteous manner
Actively listen to callers to identify the nature of their inquiry and determine the correct department or individual for resolution
Accurately and promptly transfer calls to appropriate departments such as Financial Aid, Career Services, Tech Support, Student Accounts, Admissions, Registrar, and others
Maintain up-to-date knowledge of departmental functions, points of contact, and escalation protocols to ensure smooth call handling
Provide basic information to callers regarding campus operations, office hours, or general inquiries when appropriate
Record and track calls when needed to ensure follow-up or verify call resolution
Deliver exceptional customer service by demonstrating patience, professionalism, empathy, and problem-solving skills with every interaction
Collaborate with colleagues and department representatives to continuously improve call flow and the customer experience
Support administrative tasks as assigned related to campus communications and operations
Uphold confidentiality standards and ensure sensitive information is handled responsibly
Qualification
Required
High school diploma or equivalent required; associate's degree preferred
Minimum of 1–3 years in customer service, call center, or front desk/reception experience, preferably in an educational or professional office setting
Prior experience in a role requiring multi-tasking and high-volume call management is strongly preferred
Strong interpersonal and communication skills with a friendly, professional, and outgoing demeanor
Ability to quickly assess caller needs and exercise sound judgment in routing inquiries
Excellent organizational skills with attention to accuracy and detail
Ability to remain calm, courteous, and patient when working with a high volume of calls or challenging situations
Proficiency in using multi-line phone systems and related call management tools
Strong problem-solving skills with a solutions-oriented mindset
Ability to work independently while maintaining collaboration with campus departments
Prompt and reliable with a strong sense of responsibility to ensure inquiries are handled efficiently
Knowledge of Microsoft Office Suite (Word, Excel, Outlook) and basic data entry skills
Willingness to learn departmental structures, contacts, and processes to continuously improve call transfers and service delivery
Benefits
Medical, dental, vision, life, voluntary life and disability insurance
401k Retirement Program with an employer match
Enhanced Employee Assistance Program
Vacation and sick days
11 paid holidays
Company
Auguste Escoffier School of Culinary Arts
Auguste Escoffier School of Culinary Arts is a school in Austin.
501-1000 employees
Funding
Current Stage
Late StageLeadership Team
Jeffrey Larson
CMO
Recent News
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