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Arthrex · 1 hour ago

Customer Service Coordinator I

Fort Myers, FL

Full-time

Onsite

New Grad, Entry Level

Arthrex Inc. is a global medical device company focused on helping surgeons treat their patients better. They are hiring a Customer Service Coordinator to provide communications to ensure customer needs are properly addressed, orders processed, and questions resolved.

Health CareMedical Device

Comp. & Benefits

H1B Sponsor Likely

Responsibilities

Professionally handles incoming phone calls and processes customer orders through Esker and SAP

Meets productivity requirements. Aligns with department goals for accurate order processing to include communicating any customer information requiring updating

Communicates with leads and shipping department any pertinent issues or requests to ensure timely shipping

Thoroughly and efficiently gathers information for our Accounts Receivable department for orders over $50,000. Follows through to include tracking order until shipment is confirmed

Responsible for proper identification of order confirmation information, either fax or email, to customers through SAP order management. This includes informing customers of backorders and all other pertinent order details

Confirms and processes promotional orders as requested by Arthrex Technology Consultants

Discrepancies must be corrected and updated by contacting the customer

Properly handles and troubleshoots all calls providing first contact resolution. The calls should be completed with the customers’ needs met either by the customer service coordinator, assistance from Supervisor or transferred to the proper department

Processes email inquiries on a timely and accurate basis, researching information as required

Provides Agency office personnel and Arthrex Technology Consultants with customer support as needed to include Business Portal quotes, office forms, orders or any information requested

Responsible for checking open order, incomplete and back-order reports through SAP multiple times daily. This includes follow up with Account Receivable for any orders on AR block and resolution of any other block that prevents the order from on time shipping. All orders should be corrected and released within 5 days and if not reconciled, either line or order rejected

Required to work flexible hours as needed by department to include mandatory month end until 7 PM or upon completion of all orders submitted. Required to work extended hours during fiscal year end to ensure all orders are processed and shipped on time

Qualification

SAPOrder processingCustomer serviceMicrosoft WordMicrosoft ExcelMicrosoft OutlookMicrosoft PowerPointTelephone skillsMultitaskingCommunication skills

Required

High school diploma or equivalent required

Customer Service experience preferred

Order processing and SAP experience preferred

Technical knowledge of products sold by the company and understanding of handling the products

Basic knowledge of medical terms relating to the products handled

Basic knowledge of marketing concepts and practices

Good phone and computer skills in addition to the ability to multitask

Ability to comprehend and apply language skills to the degree required to perform the job based upon the job requirements listed above

Ability to verbally communicate ideas clearly and effectively convey information to other team members and management

Ability to write and record data and information as required by procedures

Ability to talk or hear

Ability to sit; use hands and fingers, to handle, or feel; and reach with hands and arms

Ability to occasionally lift and/or move up to 10 pounds

Preferred

Customer Service experience

Order processing and SAP experience

Microsoft Word, Excel, Outlook, and Power Point

Advanced Telephone skills with both outbound and inbound calls, scanning and faxing documents

Benefits

Medical, Dental and Vision Insurance

Company-Provided Life Insurance

Voluntary Life Insurance

Flexible Spending Account (FSA)

Supplemental Insurance Plans (Accident, Cancer, Hospital, Critical Illness)

Matching 401(k) Retirement Plan

Annual Bonus

Wellness Incentive Program

Free Onsite Medical Clinics

Free Onsite Lunch

Tuition Reimbursement Program

Trip of a Lifetime

Paid Parental Leave

Paid Time Off

Volunteer PTO

Employee Assistance Provider (EAP)

Company

Arthrex

Glassdoor4.0

Arthrex is a global medical device company and leader in new product development and medical education in orthopedics.

Founded in 1981

Naples, Florida, USA

10001+ employees

https://www.arthrex.com/

H1B Sponsorship

Arthrex has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

Represents job field similar to this job

Trends of Total Sponsorships

2025 (30)

2024 (22)

2023 (13)

2022 (13)

2021 (9)

2020 (12)