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JLL · 2 hours ago

Senior Operations Director

Boise, ID

Full-time

Onsite

Director/Executive

JLL empowers you to shape a brighter way. The Senior Director of Operations leads a large team in delivering services in a logistics and warehousing environment, focusing on safety, efficiency, and client satisfaction while managing significant budgets and operational metrics.

CommercialReal Estate

No H1B

Responsibilities

Owns and drives the safety culture on the account, starting with role modeling safe behavior and ensuring accountability against the account’s safety policies and procedures program

Responsible for driving the positive direction of the account’s contract Key Performance Indicators to include establishing the account’s processes, procedures and programs; driving accountability against the set processes and procedures; and ensuring continuous improvement

Responsible for managing and meeting the account’s Labor, Parts, Repairs, and Maintenance (PRM) budgets

Establishes, improves, and ensures consistency and accountability against the account’s Quality Maintenance program driving Operational Equipment Efficiency and Uptime in the positive direction

Provide operational leadership setting the accounts technical direction through a team of Regional Managers. Ensures that maintenance fundamentals are in place and executed against

Drives development and implementation of Standard work & Leader Standard Work to minimize variation

Responsible for prompt response to client requests: including timely root cause analysis and corrective action plans when gaps are identified

Works with Sr. Operations Director counterpart to drive a seamless service delivery between east and west regions essentially resulting in a matrix organization for all regions

Proactively identifies issues with people & processes and develops gap closing actions to prevent issues

Works closely with Client senior leadership to translate strategy into tactical execution

Drives compliance against all Federal, State and Local regulations

Reviews program metrics on a daily basis to identify negative trends and deploy corrective actions. Also identifies positive trends to extract best known methods and implement across the account to drive Operational Equipment Efficiency and Uptime

Owns the relationship with the client business unit directors

Other duties as assigned

Qualification

Operational EfficiencyPreventive MaintenanceLeadershipComputerized Maintenance Management SystemsClient Relationship ManagementContract AdministrationContinuous ImprovementCommunication SkillsAttention to Detail

Required

Proficient with Microsoft Office Products to include Outlook, Excel, PPT, and Word

Experienced with Computerized Maintenance Management Systems: Infor EAM experience is a plus

Ability to learn ad-hoc apps and various computer based programs

Strong Client Relationship skills

Contract Administration

Preventive Maintenance & Reliability Engineering including QA/QC and Business Continuity

Must be a strong leader of leaders as the role will oversee all areas of operations and maintenance

Strong technical background; must have the ability to engage in supporting unplanned downtime events to bring resources to drive resolution 24 hours a day, 7 days a week, and 365 days a year

Executive presence

Ability to lead and motivate others

Excellent oral and written communication skills

Sense of Urgency, Attention to Detail and uncompromising drive for Continuous Improvement

Demonstrated ability to drive results through ownership

High level of Customer Obsession

Keen ability to recognize, attract and develop top talent

Has an innate curiosity and the desire to deep dive issues