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University of North Carolina at Pembroke · 14 hours ago

Administrative Support Specialist - 227

Pembroke, NC

Full-time

Onsite

Entry Level

$37K/yr - $41K/yr

1+ years exp

The University of North Carolina at Pembroke is seeking an Administrative Support Specialist to assist in the daily operations of the Office of the Registrar. This role involves supporting students, faculty, and staff with registration and records management, addressing inquiries, and processing requests related to academic records.

Higher Education

Responsibilities

Respond professionally, accurately, and clearly to inquiries from students, faculty, and staff regarding academic policies, processes, records, registration, and scheduling (in-person, email, and phone). Support academic record requests, and registration processes – course add/drop/withdrawal, program/schedule/term adjustments, etc., and the academic schedule

Address transcript requests as well as associated systems and inquiries. Oversee the accurate and timely maintenance of academic course sections

Provide support to other Registrar Office functions, such as room scheduling, conferral processing, graduation, academic catalog, and transfer credit evaluation

Process mail and scan documents into corresponding student files. Update standard operating process documents. Administrative tasks to support compliance and efficiency

Contribute to the success of official events, including, but not limited to, commencement and new student orientation, which may occur in evenings and at weekends

Perform other duties as assigned

Qualification

Office administrationMS Office proficiencyStudent Information SystemCustomer satisfactionMulti-taskingActive listeningVerbal communicationWritten communicationCritical thinkingConfidentiality

Required

High school diploma or equivalency and one year of related office experience; or equivalent combination of training and experience

Exhibit a cheerful, positive, loyal, team-member attitude toward the purposes, programs, policies and goals of the university

Dedication to customer satisfaction by providing quality, timely and accurate services

Skills in active listening, critical thinking, verbal and written communication

Ability to work with diverse populations and build relationships in a team environment

Analyze and evaluate a situation to address/route appropriately

Ability to handle multiple work unit priorities and projects independently

Ability to work with organization, accuracy and diligence

Ability to multi-task and prioritize competing deadlines in a high-volume, fast-paced environment and to switch between tasks if required

Ability to maintain confidentiality and compliance

Ability to adapt, change and learn new procedures

Skill in the operation of a variety of office machines including, personal computers, telephones and copiers, filing and recordkeeping, English composition, grammar, spelling and punctuation and basic math

Proficiency in MS Office and other related programs and ability to assimilate new technologies quickly

Knowledge of common higher education standards, policies and procedures