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Beth Israel Lahey Health · 7 hours ago

Reception Desk Rep - Radiology

Boston, MA

Full-time

Onsite

Entry Level

$20.50/hr - $27.59/hr

1+ years exp

Beth Israel Lahey Health is a growing healthcare organization dedicated to making a difference in people's lives. The Reception Desk Rep interacts extensively with patients and healthcare providers, serving as the first point of contact and is responsible for scheduling appointments and updating patient information.

Elder CareHealth CareHospitalPrimary and Urgent CareProfessional ServicesTraining

Responsibilities

Answers, screens, and processes incoming calls in a professional manner. Directs patient access to the department by greeting, scheduling, checking in, and canceling patients appointments for a multiple providers

Utilizes and adheres to department and hospital guidelines and accurately updates patient's demographic and insurance data at the time of scheduling and check-in

Utilizes and adheres to a phone script, clinical decision trees, and scheduling criteria following department guidelines. Uses independent knowledge within scope of knowledge and training to determine the type of appointment needed and urgency to schedule the patient to the appropriate provider or triage the call

Sends out accurate and complete communication e-mails to physicians or to other healthcare providers

Take appropriate actions to diffuse challenging situations. Seeks assistance from supervisor and others appropriately when confronted with unpredictable patients situations and or/behaviors

Qualification

Customer ServiceMedical TerminologyProblem SolvingAttention to DetailKeyboarding SkillsBasic Computer SkillsInterpersonal SkillsVerbal CommunicationWritten CommunicationTeam Work

Required

High School diploma or GED required

1-3 years related work experience required in a customer service role

Have demonstrated skills excellence including active listening, problem solving, and the ability to remain calm in emotional or stressful situations

Attention to detail, strong verbal communication, customer service and keyboarding skills

Medical terminology knowledge

Excellent interpersonal skills and the ability to work both independently and as a part of the team which includes fellow Reception Representatives, technologists, physicians and nurses

Basic familiarity with computers

Ability to navigate at a basic level within web-based applications