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Bank of America · 8 hours ago

AML Refresh Operations â€“ CDD Proficiency Coach (CPC)

Clarendon, NC

Full-time

Onsite

Mid, Senior Level

Bank of America is one of the world’s leading financial institutions, powered by approximately 213,000 talented employees worldwide. They are seeking a CDD Proficiency Coach to support their EMEA Anti Money Laundering operations, focusing on client due diligence and regulatory compliance. The role involves coaching analysts, ensuring proficiency, and participating in quality assurance and training activities.

Asset ManagementBankingFinanceFinancial ServicesFinTech

Responsibilities

Working with individual Refresh Analysts to build their proficiency beyond the standard skills acquired in training

Provide real-time on floor support and coaching to Refresh analysts as they work through Refresh cases

Collaborates with management to provide transparency in knowledge gaps with proficiency

Ensures speed to proficiency and overall knowledge of process for associates

May need to review In-Line Quality Assurance (ILQA) defects to identify gaps in skillset

Assist with Process and Procedure updates and implementations

Facilitates training activities and/or demonstrations

Assists with audit queries for actions steps owned by the Readiness & Enablement team

Participates in escalation routines with partners, such as Front-Line Associates, Quality (ILQA/Monitoring & Inspection), Global Financial Crimes

Qualification

Anti Money LaunderingKnow Your CustomerClient Due DiligenceAWARETableauRisk ManagementQuality AssuranceLeadershipCommunication SkillsTeamworkAdaptability

Required

Experience of Anti Money Laundering, Know Your Customer/Client Due Diligence experience preferred or related fields (Compliance, Risk Management, Financial Crimes)

Experience as an AML SME, coach, readiness, and/or manager

Experience researching complex queries, balancing risk and client experience

Proficient with AWARE, Panther, Tableau, AKRIT

Strong leadership presence and implementation skills

Strong communications skills with leadership, and ability to communicate across multiple audiences

Documented experience performing in a process-oriented production environment that changes periodically

Must work well within a team and individually

Proven ability to: work in a team environment, organise work, prioritise tasks and handle multiple assignments simultaneously, successfully meet tight deadlines while ensuring data accuracy, integrity in work and execute with minimal supervision or remote management

Must be flexible and adapt quickly to change

Operational efficiency through working across multiple stakeholders, understanding global requirements and ability to provide practical & consistent solutions

Understands and respects cultural differences

Preferred

Experience in leading highly productive teams in a fast-paced environment

Risk and Controls Management

Quality Assurance

Data and Trend Analysis tools

Stakeholder Management

Strategy Planning and Development

Continuous Improvement and Strategic Thinking

Benefits

Private healthcare for you and your family

Competitive pension plan, life assurance and group income protection cover if you become unable to work as a result of a disability or health reasons

20 days of back-up childcare including virtual tutoring and 20 days of back-up adult care per annum

The ability to change your core benefits as well as the option of selecting a variety of flexible benefits to suit your personal circumstances including access to a wellbeing account, travel insurance, critical illness etc

Use of a flex fund to use towards benefits

Access to an emotional wellbeing helpline, and virtual GP services

Access to the Peppy App which provides 1:1 support, consultations and resources relating to men’s health, women’s health, fertility, menopause and pregnancy & parenthood

Access to a range of gyms, exercise classes and wellbeing Apps through Wellhub, including Headspace and Calm

Ability to donate to charities of your choice directly through payroll and the bank will match your contribution

Opportunity to give back to your community, develop new skills and work with new groups of people by volunteering in your local area