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Akeyless Security · 1 month ago

Senior Support Engineer - US

United States

Full-time

Remote

Mid, Senior Level

$130K/yr - $150K/yr

4+ years exp

Akeyless Security is a leader in identity security, providing a cloud-native SaaS platform designed to manage machine identities and secrets. The Senior Support Engineer role involves working directly with customers to resolve technical issues related to the Akeyless platform, ensuring operational stability and enhancing the customer experience.

Cloud SecurityComputerCyber SecurityDevOpsSaaSSoftware

H1B Sponsor Likely

Responsibilities

Investigate and resolve support cases involving the Akeyless SaaS platform, including secret access, authentication issues, certificate workflows, and remote access

Reproduce customer issues by building and managing test environments using Linux, Docker, Kubernetes and related tools

Analyze logs and platform behavior to isolate root causes and deliver actionable solutions

Support customers with secure configuration and best practices

Work closely with engineering and product teams to escalate bugs or complex issues, validate fixes, and advocate for customer needs

Contribute to internal tooling, team processes, and customer-facing knowledge base articles

Be available to support critical issues outside of core hours, as needed

Develop runbooks to streamline troubleshooting and improve the customer experience

Qualification

Linux systems managementKubernetesTechnical supportTerraformDockerIAM conceptsCloud provider experienceNetworkingAnalytical skillsTroubleshooting skillsScripting skillsCommunication skills

Required

4+ years of experience in technical support, DevOps, System Administration, or a similar customer-facing technical role

Solid hands-on experience managing Linux-based systems in production environments

Proficiency with Kubernetes, Terraform, Docker, and shell scripting

Working knowledge of IAM concepts, authentication protocols, and API interactions

Experience with at least one major cloud provider (AWS, Azure, or GCP)

Proficiency with networking, TLS/SSL, and system-level debugging (logs, processes, permissions)

Strong analytical and troubleshooting skills with the ability to independently drive root cause analysis

Excellent written and verbal communication skills in English

Preferred

Experience supporting SaaS platforms or security-focused products

Exposure to cybersecurity domains such as: Identity Providers (Okta, Ping), Secrets and Certificate Management (PKI, KMS, CMS), Zero Trust Architecture (ZTA) and Privileged Access Management (PAM), Hardware Security Modules (HSM)

Familiarity with DevOps and automation tools (CI/CD, Terraform, Ansible, etc.)

Scripting or light programming skills (Python, Bash, or similar)

Experience working directly with enterprise customers in a production critical environment

Benefits

Company Stock Options

Benefits

Company

Akeyless Security

Unified platform to protect credentials, certificates, keys and manage the entire machine identity lifecycle.

Founded in 2018

Ramat Gan, Tel Aviv, ISR

51-200 employees

https://www.akeyless.io

H1B Sponsorship

Akeyless Security has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

Represents job field similar to this job

Trends of Total Sponsorships

2025 (1)