Apply on Employer Site

Cox Enterprises · 6 hours ago

Senior Vehicle Operations Logistics Specialist (Ready Logistics)

Bordentown NJ

Full-time

Hybrid

Mid, Senior Level

$20.10/hr - $30.10/hr

1+ years exp

Cox Automotive is transforming the way the world buys, owns, sells, or simply uses cars. They are seeking a Senior Vehicle Operations Logistics Specialist to build relationships with the auction commercial team, manage orders, and ensure client satisfaction while working independently in a hybrid environment.

AdvertisingBroadcastingDigital MediaTelecommunications

Growth Opportunities

No H1B

Responsibilities

Build relationship with Manheim Auction commercial team and management

Show proficiency with communication via recorded line phone system

Manage email boxes for multiple locations and collaborate on regional emails

Entry of all manual orders and processing of other AS400 system orders

Manage escalated Client Success VINs with carriers and agents

Monitor holds and verification delays

Dispatch negotiation and a heavy understanding of sales tactics to increase margin

Action Auto IMS for Trans Delay Holds, Cancellations, ETA’s

Following Up with carriers on several VINs daily

Process Fees and post assessorial charges to record

Request Hold Harmless/Releases

Investigating kickback of VINs by carriers to get units re-dispatched

Be comfortable holding carriers accountable to their plan

Create and manage corrective action of a vendor

Monitoring order entry failures throughout the day and correct

Understanding of margin relative to position and some tracking of margin requirements

Monitoring and correcting master data files for location errors

Measuring performance – understanding analytics for clients and vendors

Report on performance results for high level management and executive leaders

Compile vehicle transportation related data and generate reports

Follow all job-related duties as directed by supervisor

Be an outside the box thinker who can solve problems quickly

Working knowledge of Microsoft Excel, Outlook, and Word

Ability to work independently in a hybrid environment to execute and deliver results

History of customer service and multi-tasking position(s)

Ability to work with a high sense of urgency in a dynamic, fast-paced environment

Excellent written and verbal communication skills

Qualification

Transportation dispatchingCustomer serviceData entryMicrosoft ExcelMicrosoft OutlookMicrosoft WordMulti-taskingCommunicationProblem-solvingAttention to detail

Required

1-3 years administrative experience (in automotive industry preferred)

Working knowledge of computer usage including Microsoft Excel, Outlook, and Word

Ability to work independently in a matrix environment to execute and deliver results

Excellent customer service and multi-tasking skills

High attention to detail including precise data entry

Excellent written and verbal communication skills

Ability to work with a high sense of urgency in a dynamic, fast-paced environment

High School Diploma or equivalent

Valid Driver's License and the ability to pass a background check and drug test required

Preferred

Some college education

1+ years' experience in transportation dispatching

1+ years' experience in sales or call center

Benefits

Employees are eligible to receive a minimum of sixteen hours of paid time off every month and seven paid holidays throughout the calendar year.

Employees are also eligible for additional paid time off in the form of bereavement leave, time off to vote, jury duty leave, volunteer time off, military leave, and parental leave.

Benefits of working at Cox may include health care insurance (medical, dental, vision), retirement planning (401(k)), and paid days off (sick leave, parental leave, flexible vacation/wellness days, and/or PTO).