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Encore Talent Solutions · 2 hours ago

Provisioning Specialist

Ashburn, VA

Contract

Onsite

Mid Level

Encore Talent Solutions is currently seeking a Provisioning Specialist for a full time position located onsite in Ashburn, VA. The Provisioning Specialist will be responsible for the implementation of network services globally, managing customer and vendor relationships throughout the entire implementation lifecycle of fiber and copper based ethernet circuits and other services.

Staffing & Recruiting

Responsibilities

Lead provisioning efforts to ensure delivery of circuits and services

Manage delivery intervals, processes & escalate accordingly

Schedule access, site surveys, and other necessary dispatches as needed with customers for our vendors/carriers to maintain a delivery schedule

Effectively interface with customers and vendors and management for updates and statuses

Conduct calls with customers to review key milestones and assess requirements/special needs

Drive tight install intervals to billing by coordinating internal resources and vendor resources with proper lead time

Independently manage customer expectations and resolve conflict with minimal input from supervisor

Ability to interpret the needs of the customer to provide excellent customer care and service

Maintain and continually update internal tracking spreadsheets and documents

Produce weekly reports on individual project status

Qualification

Provisioning/Project ManagementTelecom ExperienceMicrosoft OfficeMicrosoft ExcelSharePointKnowledge RetentionTime ManagementOrganizational SkillsInterpersonal SkillsWritten CommunicationOral Communication

Required

Advanced Provisioning/Project Management skills

Strong proficiency in Microsoft Office products

Intermediate to advanced skills in Microsoft Excel and Word, including: Creating and understanding formulas, Summing rows and calculating averages, Maintaining consistent data formatting

Extensive experience using SharePoint

Excellent time management skills

Precise organizational skills

Ability to retain transferred knowledge

Excellent interpersonal skills required

Superior written and oral communication skills