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Moncler · 2 hours ago

Client Advisor (Part-Time) - Austin, Texas

Austin, TX

Part-time

Onsite

Entry, Mid Level

2+ years exp

Moncler is a luxury brand known for its high-quality apparel, and they are seeking a Client Advisor to serve as a Brand Ambassador. This role focuses on delivering exceptional client experiences, cultivating relationships, and achieving sales goals while supporting the store team in various operational tasks.

BeautyBrand MarketingFashionJewelryShipping

Responsibilities

Perform as a team player and participate in all activities contributing to the overall objectives of the store

Contribute to and maintain a positive and collaborative work environment

Welcome every client and provide the utmost client experience in accordance with the Moncler Client Promise and Client Experience standards

Develop and cultivate long-lasting client relationships through engaging conversation and active clientele management

Drive business and sales goals by proactively reaching out to existing clients and developing new clients

Achieve and exceed sales goals and key KPIs (Average Dollar Transaction - ADT, Units per Transaction - UPT, Data Capture, Repurchase Rate, etc.)

Review and analyze personal KPI achievement, actively proposing adjustment to sales approach to drive these KPIs and to exceed client expectations

Learn and master Brand and product knowledge

Collaborate with operations and store leadership to ensure the adherence of all Company policies and procedures

Support in inventory preparation and execution as necessary

Proactively follow up with customer charge sends, repairs, and holds

Support and maintain visual merchandising standards

Respect Moncler Brand standards in terms of grooming and behavior

Qualification

Retail experienceClient relationship managementEnglish communicationFashion knowledgeMicrosoft tools proficiencyDependabilityInterpersonal skillsFlexibility