Global Business Ser. 4u ยท 11 hours ago
Lead IS/U Customer Service Architect
Detroit, MI
Contract
Hybrid
Lead/StaffGlobal Business Ser. 4u is seeking a Lead IS/U Customer Service Architect, a highly experienced role that requires deep industry knowledge and strong technical skills. The role involves designing comprehensive solutions, overseeing module integration, and advising on best practices within the SAP landscape.
Information Technology & Services
Responsibilities
Solution Design and Blueprinting: --Translating complex business requirements into a comprehensive, end-to-end technical and functional solution blueprint. This includes defining the system components, data flow, and integration strategy across the entire SAP landscape
Module Integration Oversight: Leading integrated solution design across core SAP IS-U/CIS (Customer Information System) and related modules critical to customer service, such as Financial Contract Accounting (FICA), Billing, Device Management/Advanced Metering Infrastructure (DM/AMI), and CRM/CX (Customer Experience)
Advisory and Best Practices: Serving as a trusted advisor to clients and cross-functional teams, providing utilities industry best practices for both regulated and deregulated markets. This includes guidance on SAP's "Clean Core" and "Fit to Standard" methodologies
Leading Workshops and Governance: Facilitating client and internal workshops, such as Conference Room Pilots (CRPs) and design sessions, to drive alignment, define scope, and ensure knowledge transfer. This also involves establishing solution governance across SAP and third-party platforms
Digital Transformation and Roadmapping: Assisting clients in their digital transformation journeys (often leveraging S/4HANA), developing high-level strategic roadmaps, and ensuring alignment with overall business objectives
Support for Project Lifecycle: Advising various workstreams, including cutover, data conversion, testing, and organizational change management (OCM), on functional best practices to ensure successful, high-quality solution delivery
Technical and Functional Expertise: Acting as the Subject Matter Expert (SME) for all technical and functional aspects of the solution, resolving complex issues in escalated projects, and ensuring the final product meets performance, scalability, and security requirements
Documentation and Deliverables: Producing key project deliverables such as design and configuration documentation, functional specifications, data migration specifications, test scripts, and training materials
Leadership and Collaboration: Collaborating closely with project managers, technical teams, and other stakeholders, and often leading and mentoring junior team members
Qualification
Required
Deep industry knowledge in SAP IS-U Customer Service
Strong technical skills in SAP landscape
Excellent communication abilities
Experience in solution design and blueprinting
Ability to translate complex business requirements into technical solutions
Experience in module integration oversight across SAP IS-U/CIS and related modules
Advisory experience in utilities industry best practices
Experience in leading workshops and governance sessions
Experience in digital transformation and roadmapping
Support for project lifecycle including cutover, data conversion, testing, and OCM
Technical and functional expertise as a Subject Matter Expert (SME)
Ability to produce key project deliverables
Leadership and collaboration skills
Company
Global Business Ser. 4u
Global Business Ser.
Founded in 2012
11-50 employees
H1B Sponsorship
Global Business Ser. 4u has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2024 (14)
2023 (7)
Funding
Current Stage
Early StageCompany data provided by crunchbase