Pearce Services · 9 hours ago
Scheduler
Frederick, Maryland
Full-time
Onsite
Entry Level
1+ years expPearce Services is the nation’s leading independent service provider for critical telecommunication and renewable energy infrastructure. As a Scheduler, you will serve as the operational heartbeat between customers and various teams, ensuring timely service delivery and effective resource coordination.
AutomotiveInformation TechnologyTelecommunicationsWireless
Responsibilities
Serve as the primary point of contact via phone and email; acknowledge and respond within business-hour SLAs
Provide accurate status updates, documentation, and post-service follow-ups to ensure customer satisfaction
Create Sales Orders and Work Orders for emergency, demand, and preventative maintenance during business hours
Schedule work based on skill set, customer requirements, site access constraints, and engineer availability while maintaining utilization targets
Coordinate internal/external resources including field engineers, subcontractors, OEMs, and direct-ship vendors (e.g., battery shipments)
Align parts, logistics, and site readiness with scheduled work; mitigate conflicts or delays proactively
Partner with procurement and logistics to track part status and ETAs; adjust schedules to meet deadlines
Ensure required documentation (POs, SOWs, permits, site contacts) is captured and communicated
Collaborate with the District Field Manager to review after-hours emergencies from the prior period; confirm service completion and customer approval
Maintain accurate records in company systems (e.g., NetSuite or similar)
Uphold customer-specific requirements, safety protocols, and internal process standards
Identify recurring issues, bottlenecks, or data gaps; recommend process enhancements to improve cycle time and first-time-fix rates
Qualification
Required
1–3 years in customer service, project coordination, dispatcher, or service operations role
Proven success operating in high-demand, time-sensitive environments with competing priorities
Excellent written and verbal communication; confident interfacing with customers and cross-functional teams
Strong customer orientation with reliable follow-up and issue resolution
Demonstrated ability to organize workloads, manage multiple work streams, and resolve scheduling/resource conflicts
Detail-driven with strong problem analysis and tactical execution
Proficient with Microsoft Word, Excel, and PowerPoint
Collaborative, self-motivated, and accountable; able to work effectively with field, procurement, and leadership stakeholders
High attention to detail; balances tactical urgency with strategic scheduling efficiency
Preferred
Associate degree preferred—or equivalent experience
Experience with Salesforce or a similar ERP/CRM is a plus
Benefits
Comprehensive health benefits including medical, dental and vision insurance
Flexible spending accounts
HSA option
Paid vacation
Paid holidays
Company-matching 401(k) Retirement
Life Insurance
Tuition reimbursement
Professional development training
Company vehicle
Phone
Laptop, or tablet along with all necessary tools and safety equipment
Company
Pearce Services
Pearce Services is a leading provider of repair, maintenance, engineering, installation and expansion solutions.
1001-5000 employees
Funding
Current Stage
Late StageTotal Funding
unknown2025-11-04Acquired
Leadership Team
Bret Forster
Executive Board Member
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