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NDBT (North Dallas Bank & Trust) · 7 hours ago

Assistant Banking Center Manager

US-TX-Irving

Full-time

Onsite

Mid, Senior Level

4+ years exp

NDBT (North Dallas Bank & Trust) is a reputable banking institution with a commitment to excellent customer service. The Assistant Banking Center Manager is responsible for overseeing operations, ensuring compliance, and leading the team in the absence of the Banking Center Manager, while also focusing on customer service and sales objectives.

BankingFinancial Services

Culture & Values

Responsibilities

Assume management responsibility in the absence of the Banking Center Manager

Lead, develop and foster a customer-focused culture

Assist in managing customer service objectives including handling exceptions, complex issues and complaints; monitoring and coaching performance of Branch personnel; and performing support duties, as needed

Motivate and encourage employees to meet and exceed monthly sales goals; markets Bank products and services and ensures employees have appropriate knowledge levels of Bank offerings

Support, develop and guide a positive environment for employees

Participate in personnel decisions, as appropriate, including hiring, scheduling, disciplinary actions and evaluating performance

Support role to open new accounts, certificates of deposit and all other ancillary products offered by the Bank; answer customer questions, provide account opening information and ensure proper paperwork is completed and entered on the computer system

Develop and maintain close relationships with the customer base of the Banking Center and thorough knowledge of account ownership, active participation in Lobby leadership, greeting customers by name and adherence to customer service standards as outlined by North Dallas Bank & Trust Co

Serve as a single point of contact for customers for all Bank products and services

Improve digital adoption of customers

Identify problems and initiate resolutions efficiently, notify appropriate resources of issues and outcomes and ensure inquiries and investigations are completed in a timely manner

Oversee and audit operational procedures, which may include those for safe deposit, cash vault, negotiable instruments, night deposit, etc

May function as Vault Teller under dual control, responsible for distribution, verification and proof of vault cash

Perform security function by opening and closing Bank and vault and ensuring overall safety and security of Bank grounds

Receive over and short reports to verify accuracy and to investigate problem areas. Take appropriate corrective action when warranted

Assist Banking Center Manager in ensuring Bank security and compliance, compliance with state and federal laws within scope of position and prominent display of required posters

Direct supervision of employees in the Banking Center. Responsibilities include training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems

Ensure the Center Team complies with policies, procedures, regulatory banking requirements, state and federal laws

Facilitate morning huddles, sales meetings, and monthly staff meetings

May participate in community events on behalf of the Bank

Lead and model North Dallas Bank & Trust Co. Mission Statement

Directly supervises 4 to 8 employees in the Banking Center

Carries out supervisory responsibilities in accordance with the Bank’s policies and applicable laws

Interviewing, hiring and training employees; planning, assigning and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems

Qualification

Banking operations complianceCustomer service managementLeadership experienceCoaching abilityBilingual SpanishTeam developmentCommunication skillsAdaptability

Required

Bachelor's Degree or Associates Degree preferred, plus 4 years related experience and/or training in banking; 2 years of management experience preferred, retail banking environment highly preferred; or an equivalent combination of education and experience

Demonstrated commitment to operational integrity, policies, procedures and regulatory banking requirements

Strong leadership experience, with proven success in developing high-performing teams, with proven retention rates

Strong communication skills and ability to build strong connections to customers and employees

Demonstrated coaching ability to mentor and develop employees

Knowledge and interest in connecting customers to available products and technology

Ability to plan and manage staffing to meet changing Banking Center and customer needs

Adaptable, flexible, and able to work Banking Center hours, including weekends and some evenings

Preferred

Bilingual Spanish (preferred)

Benefits

Great work-life balance

Job stability

Company

NDBT (North Dallas Bank & Trust)

Since 1961, NDBT has been dedicated to serving our customers and communities by delivering authentic banking solutions for small businesses, entrepreneurs and goal-oriented individuals throughout North Texas.

Founded in 1961

Dallas, Texas, USA

51-200 employees