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Sentral · 2 hours ago

Assistant Community Manager (Hotel Experience Required)

Austin, TX

Full-time

Onsite

Entry Level

1+ years exp

Sentral is a network of communities redefining the way people live. The Assistant Community Manager will perform administrative and organizational duties, liaise with residents, collect rent, oversee facility maintenance, and evaluate applicants while upholding the company's standards and ensuring excellent customer service.

CommercialCommunitiesHospitalityReal EstateResidential

Responsibilities

Uphold Sentral’s standards, best practices, policies and procedures, and value of excellence in customer service

Assume General Manager’s duties/authority in absence of immediate supervisor in accordance with company and community guidelines

Establish rapport with residents and guests so they always feel loved

Respond to resident and guest questions and concerns in a timely manner

Be responsible for resident lease renewal process and retention results

Monitor and respond to all online reviews per company procedure and policy

Ensure compliance with all company, local, state and federal regulations and safety rules

Ensure unsafe conditions are corrected in a timely manner

Maintain accurate monthly commission sheets on leases, renewals and delinquencies for bonus purposes

Complete accounting month end process and assist with monthly financial statement reporting

Provide general clerical assistance to community office

Manage the maintenance and custodial teams at the property

Schedule and oversee maintenance calls to apartment units

Continuous understanding of the property’s condition related to capital, repairs, vacant status, etc

Oversee of planning and execution of resident and guest events

Oversee and provide back up to the leasing floor

Assist in monitoring advertising source effectiveness

Assist in conducting market surveys and shop competitive communities

Perform other related duties and assignments as needed and assigned

Qualification

Apartment leasing experienceCustomer service experienceSales abilityOSHA knowledgeAttention to detailComputer literacyOral communication skillsWritten communication skillsTime managementDecision-making skillsProblem-solving skillsPositive attitude

Required

High School Diploma or equivalent required; some college preferred

A minimum of one-year experience in a customer service-related industry and one-year apartment leasing experience or a combination of accounting skills/education with customer service experience is preferred

Must possess strong attention to detail and sales ability

OSHA laws and regulations, willingness to obtain within six months

Demonstrate an ability to support and contribute to community team

Demonstrate strong oral and written communication skills

Great time management skills

Strong decision-making and problem-solving skills

Computer literate with capability in email, MS Office and related communication tools

Must possess a positive attitude and the ability to smile under all circumstances

Participate in training in order to comply with new or existing laws

Demonstrate ability to diffuse and respond to customer concerns to avoid escalation of the problem

Ability to work a flexible schedule, including evenings and weekends

Work in a space that includes indoor and outdoor spaces, with and without covering

Move throughout the property for extended periods of time

Transport boxes and equipment weighing up to 20 pounds

Communicate with other persons in the building

Observe details in surrounding areas and on a screen

Benefits

We offer multiple medical, dental, and vision health plan options that begin the first month after your start date! There is one fully company-paid plan (no monthly premiums for you), and HSA and FSA options to set aside pre-tax dollars.

Eligible after just three months of employment, we offer a 401(k) with a 4% company match to help you reach your savings goals.

In addition to 11 paid holidays, Sentral offers 8 different types of paid time off (PTO) to meet all of life's demands. These 8 types of PTO include personal days that have no waiting period to use, one floating holiday each year, Enrichment Hours for volunteering or career development, and more!

Team members (and their friends and families) receive travel discounts when they stay at a Sentral community.

All team members are Sentral receive discounted rates on pet insurance, attractions, rental cars, shows, events, and more!