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KIKO MILANO · 4 hours ago

eCommerce Manager

NYC Metro Area

Full-time

Hybrid

Senior Level

$115K/yr - $135K/yr

7+ years exp

KIKO MILANO is a global beauty brand founded in 1997 in Milan, offering innovative products that enhance beauty accessibility. They are seeking a data-driven eCommerce Manager to lead the commercial performance and merchandising of their direct-to-consumer and retail channels in North America, focusing on revenue growth and strategic planning.

Cosmetics

H1B Sponsor Likely

Hiring Manager

Michael Sanchez, SHRM-CP

Responsibilities

Plan and lead comprehensive commercial frameworks to accurately forecast revenue and profitability across all current and potential digital commerce channels

Lead the analysis of digital commerce performance metrics to identify growth opportunities and optimize channel mix of existing and future channels

Translate complex data into actionable insights to inform business decisions and growth strategies across multiple touchpoints of site, app and social commerce

Lead critical inputs that drive the S&OP process, ensuring alignment between digital commerce forecasts and overall business planning

Establish KPIs and performance benchmarks for digital commerce channels, aligned with cross-functional teams support, tracking progress against goals at a by project and on-going basis

Develop and maintain forecasting models to predict digital commerce performance with high accuracy and adaptability

Identify opportunities to enhance profit margins through pricing strategies, promotion optimization, and operational efficiencies within the tools and team processes

Create and implement strategies to improve key metrics including AOV, conversion rates, and customer lifetime value

Analyze LTV, retention rates, and churn patterns to optimize marketing spend in partnership with the marketing team

Collaborate on strategies to enhance customer lifetime value through personalization, partnering with the marketing team to build targeted engagement that converts and retains

Oversee subscription program performance across channels, implementing strategies to increase enrolment and reduce cancellation rates

Collaborate with user journey, growth and marketing teams to develop and implement data-driven customer acquisition and retention strategies

Manage and mentor merchandising teams on product assortment, placement, and promotional strategies based on performance analytics; be in lockstep with user journey team to ensure frictionless go-to-market journeys for new launches and promotions

Develop promotional strategies and calendars that balance revenue goals with profitability targets in alignment with the brand team

Analyze product performance data to inform inventory planning and product development across channels

Implement assortment strategies and services to define a USP for digital commerce

Partner closely with the global eCommerce team to ensure commercial strategies align with optimal user experiences for new launches

Collaborate with finance, marketing, commercial and supply chain teams to ensure integrated planning and execution

Lead compilation and delivery of weekly and monthly performance insights and recommendations to executive leadership

Qualification

Ecommerce experienceData-driven analysisForecastingDigital marketingSFCCShopify PlusMagentoCommercial acumenRetail backgroundTeam collaboration

Required

7+ years of Ecommerce experience, ideally in digitally native or omnichannel environments

Strong, data-driven operator with solid understanding of modern commerce ecosystems (onsite, CRM, merchandising, digital marketing)

Proven ability to scale digital businesses and turn insights into measurable growth

Collaborative, team-first mindset with comfort in fast-moving, shared-ownership environments

Skilled in forecasting, reporting, and driving traffic & conversion

NYC-based with ability to work on our hybrid schedule

Background in beauty, fashion, or retail

Preferred

Experience with platforms like SFCC, Shopify Plus, or Magento preferred

Benefits

Commission

Overtime

Discretionary bonuses

Health insurance

Retirement programs

Paid time off

Company

KIKO MILANO

Glassdoor3.3

KIKO MILANO was founded in 1997 in Milan and since then has revolutionized how cosmetics are sold globally. We believe your life is better in colour.

Founded in 1997

Gurgaon, Haryana, IND

5001-10000 employees

https://www.kikocosmetics.com/en-in/

H1B Sponsorship

KIKO MILANO has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

Represents job field similar to this job

Trends of Total Sponsorships

2024 (1)