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NEOGOV · 8 hours ago

Senior and Disability Services - Aging and Disability Resource Connection Specialist

Toledo, OR

Full-time

Onsite

Mid, Senior Level

$23.77/hr - $31.86/hr

3+ years exp

NEOGOV is seeking a specialist for their Aging and Disability Resource Connection. This role involves providing information and referrals related to aging and disability services, conducting interviews with consumers, and coordinating with community resources to assist individuals in need.

GovTechHuman ResourcesInformation TechnologySoftware

Responsibilities

Provides information and referrals to programs administered by OCWCOG as well as other community programs and service providers

Provides first contacts with consumers through telephone calls, email, in their homes, or walk in contacts

Screens and assists individuals with identifying long term and short-term care needs, programs, and benefits available to consumers based on income and service criteria

Provides service referrals based on state managed ADRC database as directed in ADRC policy

Mails information about services and applications for services to consumers

Responds to situations requiring short-term assistance

Responds to referrals made on behalf of consumers by service providers and community members

Interviews consumers, service providers, and community members regarding consumer service needs

Arranges for and/or develops resources for providing assistance from family, neighbors, churches, service organizations, etc. as needed

Coordinates with medical professionals and mental health professionals as needed

Receives all Preadmission Screening (PAS) requests from hospitals and nursing facility staff and enters screening data for PAS case managers

Performs screenings for services provided by OCWCOG

Records all calls and encounters with consumers in appropriate state and internal information systems as direct by policy

Updates the state managed ADRC Referral database as directed by policy

Acts as a mandated reporter of abuse and neglect of adults over age 65, adults with physical disabilities, adults with developmental disabilities, adults with a mental illness, and any children under 18 years, to appropriate agencies

Provides presentations and outreach to community groups and businesses

Provides follow-up to assist consumers in accessing appropriate resources or services

Provides advocacy on behalf of consumers as needed, including facilitating the referral processes for community services groups and agencies

Attends meetings, staffing, and training as directed by supervisor

Performs other duties as assigned by supervisor

Makes presentations to community groups

Attends unit meetings, staffing and training as directed by supervisor

May assess/reassess for the home delivered meals program if directed

Performs other related duties as assigned by supervisor

Qualification

InformationReferral taxonomyAging issuesMicrosoft software proficiencyCustomer relations experienceCall management skillsInterpersonal skillsPresentation skillsCommunication skillsOrganizational skillsAttention to detailWork independently

Required

Bachelor's degree preferred, or associate degree plus three (3) years' experience in social services, along with experience in customer relations, call management, information and assistance or related field that includes phone assessment and triage skills; OR any satisfactory equivalent combination of education, training and experience which demonstrates the knowledge, skills, and abilities to perform the duties of the job

Knowledge of and/or experience working with information and referral taxonomy

Broad knowledge of and familiarity with the issues and concerns of older adults and people with disabilities

Knowledge of, and ability to, operate a personal computer, Knowledge of, and experience in, Microsoft software

Ability to acquire and apply confidentiality rules regarding client and provider records; Ability to pay attention to detail and maintain accurate, up-to-date records, and prepare reports using ADRC resources

Ability to summarize data, write accurate, concise, and clear narratives and reports; Ability to effectively interview and communicate with older adults and/or people with disabilities, and/or their family members

Ability to work independently, organize and structure work, handle multiple projects and a high volume of work

Ability to initiate own work with minimum supervision

Good interpersonal and customer service skills and the ability to effectively communicate verbally

Ability to establish and maintain positive and effective working relationships with staff, consumers, other agencies, and the public

Ability to prepare and deliver effective presentations

Ability to assess individuals in their own home to determine appropriate service and/or community referral

Possession of a Valid Oregon Driver's License or could obtain reliable transportation to travel throughout the three-county area

Ability to be certified through the Alliance of Information Referral Specialist (AIRS)

Position requires successful completion of a criminal history and driving record check