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Associa · 10 hours ago

Part-time Member Services Associate

Wilmington, NC

Part-time

Onsite

Entry Level

$15/hr - $15/hr

2+ years exp

Associa is a community association management company that has been an industry leader for 30 years. They are seeking a Part-time Member Services Associate to provide excellent customer service to residents, guests, and vendors at a community in Wilmington, NC, while managing various administrative and facility responsibilities.

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Responsibilities

Provides direct receptionist support to all on-site property needs by providing the highest quality customer service to inbound callers, visitors and vendors

Open or close the Clubhouse as the shift requires

Follow daily shift duty documents and complete required checklists. Communicate any urgent issues that should be resolved by the GM, Assistant Community Manager (ACM) or Lifestyle Director (LD)

In accordance with board-approved policies, administer membership programs, including but not limited to guest sign-ins, waivers, age qualification forms and owner contact information

Assist with room set up and take down for scheduled uses as needed

Periodically (hourly) walk the Amenity Center and adjacent amenities to identify guests who have not checked in, observe room capacities and assist members and guests as needed

While walking the facility, straighten anything out of place, pick up trash, wipe down equipment and generally keep the property clean and tidy

Enforce board-approved rules and regulations for use of the Clubhouse and adjacent amenities

Ensure incident reports are completed as necessary

Other department-related duties as assigned by the GM or other team members

Partners with the Administrative and Lifestyle teams to effectively manage the front reception area with inbound calls and visitors, as well as assist with various administrative projects

Greets all homeowners/visitors and determines their immediate needs

Filters inbound calls to determine appropriate direction

Check and respond to Front Desk emails

Alert appropriate team members immediately on any issue or concern

Keep Lifestyle and Fitness schedules up-to-date and accurate

Monitor daily Lifestyle events schedules, including Fitness, Clubs and Groups activities, and relay any concerns to the LD

Assist LD with event management, including accurately preparing Constant Contact lists and recording daily Square Reader activity on spreadsheets

Help inform members of activity offers through updating website calendars and member activity boards

Coordinate with Facilities Manager on issues regarding maintenance requests

Refer inquiries to appropriate resources

Monitors pickups/deliveries

Assist with maintenance of the library

Support events and activities as requested by the GM, ACM and LD

Performs other duties as assigned

Qualification

Customer service experienceComputer skillsCPR/AED certificationCommunity association experienceCommunication skillsMulti-tasking abilityOrganizational skillsConflict resolution skills