South Central Regional Medical Center ยท 18 hours ago
DESKTOP SUPPORT ANALYST
Laurel, MS, US
Full-time
Onsite
Entry, Mid, Senior LevelSouth Central Regional Medical Center is a healthcare organization seeking a Desktop Support Analyst to enhance their end user computing environment. The role involves installing and supporting hardware and software, troubleshooting issues, and providing exceptional customer service to users.
Health CareHospitalNon ProfitPersonal Health
Responsibilities
Demonstrates creativity and takes initiative in problem solving. Resolves or facilitates resolution of basic hardware and software problems for users
Coordinates with vendors that host off premise systems for the organization when there is an issue
Participate in on call rotation schedule
Provide exceptional customer service for South Central Regional Medical Center users
Demonstrates a customer service approach to service delivery and effectively communicates with our customers on requests and incidents
Demonstrates motivational attitude
Show technical aptitude and ownership of issues across multiple disciplines and technologies
May have to work hours outside of normal 8-5 for projects and on call rotation
Be able to properly image new workstations and add to domain for South Central Regional Medical Center
Troubleshoot Web, Email, Office issues for users and coordinate with systems and network team for website access issues due to web content filtering systems of South Central Regional Medical Center
Collaborate and escalate issues when unable to resolve to Tier 2 and 3 teams
Ensure security and operational standards and procedures are maintained in accordance with SCRMC IT compliance requirements, HIPPA standards, and industry best practices
Identify and implement automation opportunities
Research and recommend appropriate best practices and tools for desktop support team
Other duties as assigned by management
Close support requests in ticketing system in timely manner
Qualification
Required
Responsible for supporting and enhancing the end user computing environment owned by South Central Regional Medical Center
Installing and supporting hardware and software
Performing system upgrades
Managing mobile devices
Troubleshooting and resolving software and hardware related problems
Documenting requests and processes
Ensuring seamless and quality technical support for SCRMC customers
Understanding of basic network connectivity
Understanding of basic printer and print server functionality
Hardware and software troubleshooting skills
Excellent communication skills to properly meet the customer's needs
Demonstrates creativity and takes initiative in problem solving
Resolves or facilitates resolution of basic hardware and software problems for users
Coordinates with vendors that host off premise systems for the organization when there is an issue
Participate in on call rotation schedule
Provide exceptional customer service for South Central Regional Medical Center users
Demonstrates a customer service approach to service delivery
Effectively communicates with customers on requests and incidents
Demonstrates motivational attitude
Show technical aptitude and ownership of issues across multiple disciplines and technologies
May have to work hours outside of normal 8-5 for projects and on call rotation
Be able to properly image new workstations and add to domain for South Central Regional Medical Center
Troubleshoot Web, Email, Office issues for users
Coordinate with systems and network team for website access issues due to web content filtering systems
Collaborate and escalate issues when unable to resolve to Tier 2 and 3 teams
Ensure security and operational standards and procedures are maintained in accordance with SCRMC IT compliance requirements, HIPPA standards, and industry best practices
Identify and implement automation opportunities
Research and recommend appropriate best practices and tools for desktop support team
Close support requests in ticketing system in timely manner
Effectively communicate verbally and in writing
Ability to provide instructions and education to peers and end users within the organization
Desktop support troubleshooting skills
High level of VMware View Virtual Desktop infrastructure knowledge
Printer troubleshooting skills from the perspective of both the physical device and the printer queue on the print server
Basic network connectivity troubleshooting skills
Experience with Microsoft Active directory users and computers
Group Policy troubleshooting and experience
Citrix receiver troubleshooting from local client
Client configuration for wireless networking
Windows Deployment Services
Preferred
Previous IT experience within an enterprise
A professional certification from Microsoft in desktop support, Windows 7, Windows 8 or Windows 10
Company
South Central Regional Medical Center
South Central Regional Medical Center provides healthcare services.
Founded in 1952
1001-5000 employees
H1B Sponsorship
South Central Regional Medical Center has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (5)
2024 (4)
2023 (5)
2022 (3)
2021 (3)
2020 (4)
Funding
Current Stage
Late StageCompany data provided by crunchbase