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CoxHealth · 2 months ago

IT Service Desk Technician - Networking

Springfield, MO

Full-time

Onsite

Senior Level

6+ years exp

CoxHealth is a leading healthcare system serving 25 counties across southwest Missouri and northern Arkansas. The IT Service Desk Technician provides technical support for end user hardware and software needs, ensuring smooth operation of desktop, laptop, telephony, and network systems while also troubleshooting and documenting resolutions.

Oncology

H1B Sponsor Likely

Responsibilities

Provide technical support for end user hardware and software needs, including project-based support onsite

Provide routine, technical support and maintenance for desktop, laptop, telephony, and network systems including hardware, application software, operating systems, and connectivity

Troubleshoot issues and document resolution with support as needed while also repairing or replacing defective equipment with support as needed

Conduct knowledge transfer forums to identify and resolve problems and contribute to all phases of support, including coordination, monitoring, tracking, and resolution related to installations, upgrades, software, hardware, operating systems, and operating system configuration issues

Qualification

Configuring DevicesTroubleshooting ToolsTCP/IP NetworkingComputer Hardware KnowledgeDocumentation SkillsAnalytical SkillsCustomer Service OrientationCommunication SkillsInterpersonal SkillsTeam CollaborationLeadership Abilities

Required

6-10 years of experience in healthcare IT support or related field OR Bachelor's degree in Healthcare Information Technology, Computer Science, Information Technology, or related field

Knowledge of computer hardware, including CPU's, RAM, Hard Drives, etc

Exceptional written and oral communication skills

Exceptional interpersonal skills, with a focus on rapport-building

Strong documentation skills

Understanding of TCP/IP based networking

Ability to conduct research into a wide range of computing issues

Ability to absorb and retain information quickly

Ability to present ideas in user-friendly, business-friendly, and technical language

Highly self-motivated and directed

Keen attention to detail

Proven analytical and problem-solving abilities

Ability to effectively prioritize and execute tasks in a high-pressure environment

Exceptional customer service orientation

Experience working in a team-oriented, collaborative environment

Proven leadership abilities

Ability to provide technical guidance and training to junior staff

Must be able to carry 10-15 pounds of equipment and lift into a rack

Must be able to take on-call rotation and dispatch to locations real time when paged

Preferred

Bachelor's degree in Healthcare Information Technology, Computer Science, Information Technology, or related field

Benefits

Medical, Vision, Dental, Retirement Plan with employer match, and many more!

Company

CoxHealth

Glassdoor3.9

CoxHealth focuses on cancer care, dermatology, diabetes care, emergency services, and more.

Founded in 1906

Springfield, Missouri, USA

10001+ employees

https://www.coxhealth.com/

H1B Sponsorship

CoxHealth has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

Represents job field similar to this job

Trends of Total Sponsorships

2025 (3)

2024 (3)

2023 (5)