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InspiriTec, Inc. · 3 hours ago

DMDC Tier 1 Customer Service Rep - DSO Texas (remote)

United States

Full-time

Remote

New Grad, Entry Level

$17.75/hr - $17.75/hr

InspiriTec, Inc. is seeking a Tier 1 Customer Service Representative to provide support and assistance to Defense Manpower Data Center beneficiaries. The role involves responding to customer inquiries, resolving issues, and utilizing knowledge bases to assist clients effectively.

AssociationCommunitiesNon Profit

No H1B

U.S. Citizen Only

Responsibilities

Provide support and assistance to Defense Manpower Data Center (DMDC) beneficiaries per DMDC Standard Operating Procedure (SOP) utilizing DMDC Knowledge Base documents for beneficiaries having problems with DMDC services

Responding to customer inquiries utilizing knowledge learned and available systems, applying independent judgment, and making independent decisions concerning established processes, the appropriateness or confidentiality of information to be processed and the actions to be taken in line with the policies and procedures of DMDC and InspiriTec

Requires the performance of decision-making activities as a result of sometimes unpredictable and random customer inquiries requiring choices between a variety of procedures

Must be able to actively listen, ask probing questions, and communicate in clear and understandable terms

Must be able to determine the customer’s desired product or service and provide thorough direction and appropriate information even when that desired product or service has not been specifically communicated by the customer’s inquiry

Determines requirements by working with customers

Answers inquiries by clarifying desired information; researching, locating, and providing information

Research and process Military Service Member inquiries and complaints received made via telephone or Fax Server

Resolves problems by clarifying issues; researching and exploring answers and alternative solutions; implementing solutions; escalating unresolved problems

Operates a PC and multiple mainframe databases to research information for interpretation and explanation to the Military Service Member or family

Must be able to research, identify and explain problems and resolutions in a minimum amount of time. Other task performed as required

Qualification

Customer ServiceData Entry SkillsProblem SolvingPhone SkillsInterpersonal SavvyMulti-taskingVerbal CommunicationListeningBuilding Relationships

Required

Candidates must reside in the state of Texas

High School Diploma or GED

Customer Focus

Customer Service

Data Entry Skills

Listening

Phone Skills

Verbal Communication

Building Relationships

People Skills

Interpersonal Savvy

Problem Solving

Multi-tasking

RAPIDS Certified (Certification occurs as part of the on-board training)

Security Requirement: Public Trust/NA CLC (InspiriTec will assist/cover costs, but job offer is contingent upon obtaining clearance)

Company

InspiriTec, Inc.

InspiriTec provides award-winning Contact Center and IT Help Desk solutions, delivering superior customer service by combining customized technology with affirmative employment of professionals with disabilities, veterans, and disadvantaged individuals.

Founded in 2000