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Germain Motor Company · 20 hours ago

Desktop Support Engineer

Columbus, OH, 43219, US

Full-time

Onsite

Entry, Mid Level

2+ years exp

Germain Motor Company is dedicated to attracting and developing exceptional talent to enhance customer loyalty. The Desktop Support Engineer will provide hands-on technical support for dealerships in the Columbus area, focusing on resolving user issues, provisioning devices, and ensuring smooth dealership operations.

Logistics

Responsibilities

Provide on-site support for Sales, Service, Parts, F&I, Accounting, and administrative teams

Troubleshoot Windows 10/11, printers/scanners, browsers, Microsoft 365 apps (Outlook, Teams, OneDrive), and dealership applications

Resolve and document help desk tickets; prioritize based on operational impact (e.g., service drive down, F&I outage, access issues)

Provision and set up laptops/desktops for new hires and replacements (imaging/Autopilot/Intune enrollment, standard apps, updates)

Deliver a white-glove onboarding experience: device ready, access working, core apps configured before day one

Support identity/access issues (password resets, MFA enrollment, conditional access prompts) following established processes

Perform basic connectivity troubleshooting (wired/wireless) and escalate network changes as needed (office moves, device swaps, new drops/ports, Wi-Fi coverage issues), then confirm completion with end users

Create/update simple documentation and known fixes to reduce repeat issues and improve consistency

Qualification

Windows troubleshootingMicrosoft 365 supportNetworking conceptsIntune/AutopilotPowerShellCustomer service

Required

2+ years of desktop support / help desk experience (or equivalent)

Strong Windows troubleshooting skills (hardware, drivers, profiles, performance, printing)

Experience supporting Microsoft 365 and common endpoint/access workflows (passwords, MFA)

Working knowledge of basic networking concepts (DHCP/DNS, Wi-Fi troubleshooting) and printer networking

Clear communicator with strong customer service instincts; able to support non-technical users in a high-up time environment

Full-time, on-site in Columbus dealerships. Monthly travel to Louisville or Ann Arbor

Ability to lift and move IT equipment up to ~50 lbs (PCs, monitors, printers)

Occasional early/late coverage during outages or critical operational needs

Preferred

Experience with Intune/Autopilot and Entra ID (Azure AD) concepts

Familiarity with Conditional Access and endpoint protection tooling (e.g., Defender)

Basic PowerShell for repeatable troubleshooting tasks

Dealership, retail, or other operationally critical IT experience

Experience supporting automotive dealership platforms, including DMS and CRM systems (e.g., CDK, Reynolds & Reynolds, Tekion), and coordinating access/troubleshooting with vendor support as needed