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Routeware, Inc. · 2 hours ago

Customer Success Manager

United States

Full-time

Remote

Mid Level

Routeware, Inc. is the industry leader in providing software and data analysis for waste and recycling programs. The Customer Success Manager will help municipalities and haulers leverage digital communication and fleet management software to improve their solid waste management operations and ensure customer satisfaction and retention.

Fleet ManagementInformation TechnologyReal TimeSaaS

Responsibilities

Take ownership of ~100 customers assigned to you and are ultimately responsible for their success, and therefore renewal

Understand your customers’ needs, capabilities, and waste management strategy, to help them achieve their goals

Consult with customers on best practices throughout their journey with Routeware. Recommend promotion tactics, training, and feature utilization to ensure they get the most out of their solutions

Set benchmarks and customer expectations based on real customer data

Be equipped with a library of resources, success stories, KPIs, and coaching

Analyze data and usage to make additional product and/or waste program recommendations

Motivate customers to implement your recommendations, by leveraging other customer stories

Provide value to both customers and end-users with modern waste management solutions

Work closely with Sales, Customer Support, Field Reps, and our Product team helping to steer future products

Ensure municipalities and haulers use their Routeware products to their fullest potential to make educated decisions on waste program improvements

Qualification

Customer Success experienceWaste management knowledgeSaaS industry experienceData interpretationProject management skillsMulti-tasking skillsDesire for others' successConfidence as advisorCommunication skillsRelationship building