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R&D Transportation Services, Inc. · 4 hours ago

Customer Service Associate

Sacramento, CA

Contract

Onsite

Entry Level

$21/hr - $23/hr

2+ years exp

R&D Transportation Services, Inc. has been providing brokerage services for transportation since 1991, ensuring safe and efficient transportation for individuals with disabilities. The Customer Service Associate will handle participant inquiries, notify them of service schedules, and respond to concerns while maintaining effective communication with various stakeholders.

ConsultingManagement ConsultingTransportationTravel Agency

Responsibilities

Talks with participants, family and/or care providers, Regional Center personnel, and transportation vendors by phone (high volume inbound and outbound calls) to:

Notify of service schedules

Provide late bus notifications

Respond to concerns and questions

Obtain additional information to process service change requests

Obtain and document additional information when a customer reports a concern or complaint

Other duties may be assigned

Qualification

Computer SkillsBilingual in SpanishTyping proficiencyRingCentral Phone SystemWritten communicationVerbal communicationOrganizational skillsProblem-solving ability

Required

Must be bilingual in Spanish

Written, verbal and organizational skills

Confidentiality of all information is essential

Computer Skills (familiar use with Excel, Word, Access and Outlook)

Typing proficiency skills with a min. 45WPM and min. 95% accuracy

Spanish language required

Ability to effectively communicate in English and Spanish

Ability to write routine reports and correspondence

Ability to speak effectively with customers and coworkers

Ability to effectively present information and respond to questions from customers, participants, and vendors

Ability to deal with problems involving several variables in standardized situations

Knowledge of RingCentral Phone System

High school diploma, some college preferred; or two to four years related experience and/or training in a high-volume call center required; or equivalent combination of education and experience

Passing score on new hire tests

Familiarity with use of computers and software programs required

Familiarity with the use of the Internet is required

Ability to read city maps required

Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals

Ability to compute rate, ratio, and percentage and to draw and interpret bar graphs

Ability to apply common sense understanding to carry out instructions furnished in written, oral or diagram form

Ability to deal with problems involving several variables in standardized situations

While performing the duties of this job, the employee is regularly required to sit, use hands to finger, handle, or feel in the use of phones, computers, and fax machines; and talk or listen

The employee frequently is required to reach with hands and arms to operate a computer, reach phone, lift files and boxes

The employee is occasionally required to stand, walk; and stoop, kneel, crouch, or crawl

The employee must occasionally lift and/or move up to 10 pounds

Specific vision abilities required by this job include close vision