Associate Help Desk Technician - Hybrid in Gold River, CA jobs in United States
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Gainwell Technologies · 4 hours ago

Associate Help Desk Technician - Hybrid in Gold River, CA

positionGold River, CA
timeFull-time
remoteHybrid
seniorityMid Level
date4+ years exp

Gainwell Technologies is seeking an Associate Help Desk Technician responsible for providing first-level technical support to end users. The role focuses on ensuring timely resolution of hardware and software issues while maintaining high levels of customer satisfaction.

Health CareInformation Technology
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H1B Sponsor Likelynote
Hiring Manager
Tricia (Trish) H.
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Responsibilities

Answers help desk telephones for assigned account(s) and responds to moderately complex customer inquiries to ensure customer needs are met
Assists the customer in resolving complex technical problems on a primary account by providing guidance regarding software and hardware problems
Resolves and/or refers highly complex technical problems as appropriate
Follows up with customers to ensure that customer inquiries are resolved within the contracted or agreed upon time frame
Logs and tracks inquiries using a problem management database and maintains history records and related problem documentation
Identifies, evaluates, and prioritizes customer problems and complaints to ensure that inquiries are successfully resolved
Analyzes and evaluates inquiry/problem reports and makes recommendations to reduce help desk call rates
May provide leadership and work guidance to less experienced personnel

Qualification

Troubleshooting skillsTechnical support experienceTicketing systemsRemote support toolsCalSAWS experienceCommunication skillsInterpersonal skills

Required

4+ years of experience in technical or customer support roles
Strong troubleshooting skills for both hardware and software issues
Familiarity with ticketing systems and remote support tools
Excellent communication and interpersonal skills

Preferred

Experience with CalSAWS or similar systems

Company

Gainwell Technologies

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Gainwell Technologies is a provider of Information Technology & Services. It is a sub-organization of Veritas Capital.
dateFounded in 2009
location
Irving, Texas, USA
people-size10001+ employees
web-link
https://www.gainwelltechnologies.com/

H1B Sponsorship

Gainwell Technologies has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (90)
2024 (78)
2023 (56)
2022 (96)
2021 (33)

Funding

Current Stage
Late Stage
Total Funding
$1M
2023-06-06Grant· $1M

Leadership Team

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Paul N. Saleh
President and Chief Executive Officer
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Gary Call
Chief Medical Officer
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Recent News

GlobeNewswire
Gainwell Expands Rural Health Transformation Collaborative with New Partners, Advancing a Connected Ecosystem
2025-12-18
bloomberglaw.com
Medicaid Firm Struggles to Block Data From India Workers (1)
2025-12-12
GlobeNewswire
Gainwell Technologies Advances SNAP Accuracy with Predictive Analytics and Data Intelligence
2025-12-11
Company data provided by crunchbase