Lega Nova Group ยท 7 hours ago
Customer Service Representative
NYC Metro Area
Full-time
Onsite
New Grad, Entry Level
$21/hr - $23/hrLega Nova Group is seeking a friendly and professional Customer Service Consultant to provide outstanding support and guidance to their customers. The role involves serving as the primary point of contact for customer inquiries and ensuring customer satisfaction through effective communication and problem resolution.
Management Consulting
Hiring Manager
Diana Hayes
Responsibilities
Serve as the primary point of contact for customer inquiries via phone, email, chat, or in person
Provide accurate information about products, services, and policies
Resolve customer issues efficiently and professionally
Build positive relationships with customers to enhance loyalty and trust
Document customer interactions and maintain accurate records
Identify customer needs and recommend appropriate solutions
Collaborate with internal teams to ensure timely issue resolution
Qualification
Required
Strong communication and interpersonal skills
Problem-solving mindset with attention to detail
Ability to remain calm and professional in fast-paced environments
Basic computer skills and familiarity with CRM systems
High school diploma or equivalent
Preferred
Previous experience in customer service, consulting, or a related role
Additional education
Benefits
Competitive salary and performance-based incentives
Training and ongoing professional development
Supportive and team-oriented work environment
Opportunities for growth and career advancement
Company
Lega Nova Group
Lega Nova is a professional consultancy and talent development firm that helps brands design, build, and scale high-performance sales and marketing operations.
11-50 employees
Funding
Current Stage
Early StageCompany data provided by crunchbase