Customer Service Representative jobs in United States
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University of Wisconsin-Madison · 8 minutes ago

Customer Service Representative

positionMadison, WI
timeFull-time
remoteOnsite
seniorityNew Grad, Entry Level
money$18/hr - $18/hr
date0+ years exp

The University of Wisconsin-Madison is seeking a Customer Service Representative for the Fluno Center Front Desk. This role serves as the first point of contact for guests, providing exceptional service while overseeing guest check-ins and check-outs, assisting with program support, and ensuring a welcoming atmosphere.

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Growth Opportunities

Responsibilities

Troubleshoots and resolves issues in a timely and professional manner
Organizes, distributes, and maintains relevant work unit procedures, polices, and updates to ensure accuracy and relevancy of delivered information
Processes customer transactions and may take payments following established policies and procedures
Monitors and maintains work areas and supplies to meet customer and operational needs
Provides exceptional service, answers questions, or provides information in a specific subject area to (internal, external) (customers, donors, stakeholders) based on set material or standards
Guides and trains staff and student workers

Qualification

Customer serviceProblem-solvingCommunication skillsTeamworkOrganizational skills

Required

3 months or more at same work position

Preferred

High School Diploma / GED - Preferred

Benefits

$2.50 per hour for night hours worked (6pm-6am)
$0.80 per hour for weekend hours worked
Time and a half per hour for hours worked on designated legal holidays

Company

University of Wisconsin-Madison

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University of Wisconsin-Madison is a research institution providing education opportunities.
dateFounded in 1848
location
Madison, Wisconsin, USA
people-size10001+ employees
web-link
http://www.wisc.edu

Funding

Current Stage
Late Stage
Total Funding
$24.76M
Key Investors
US Department of EnergyHyundai Hope On WheelsNational Institute of Food and Agriculture
2024-09-17Grant· $2M
2024-08-28Grant· $0.4M
2024-06-26Grant· $1.31M

Leadership Team

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Nita Ahuja
Dean School of Medicine and Public Health and Vice Chancellor for Medical Affairs
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Page Moreau
Marketing Professor and Executive Director of the Center for Brand and Product Management
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