Elevate Outdoor Collective · 1 hour ago
CUSTOMER SERVICE REPRESENTATIVE - Seasonal
Bellevue, WA
Full-time
Hybrid
Entry, Mid Level
2+ years expElevate Outdoor Collective is an alliance of iconic outdoor and winter sports brands. They are seeking a seasonal Customer Service Representative to assist customers with product inquiries, order management, and warranty claims, primarily through phone and email communication.
OutdoorsRecreationSkiingSports
Responsibilities
Supports all Elevate OC Brands
Answer customer phone calls in a timely manner
Respond to all online order, return and product questions sent via email or form through our Front application
Understand our product lines in order to assist customers with technical and non-technical questions in support of finding the right product for their needs
Understand and follow standard operating procedures for order, online return and Warranty claim management
Process requests for Return Authorizations, and issue RAs in compliance with Elevate return window and policies
Assist customers with delivery issues, misships and pricing errors
Provide excellent customer service to consumers through strong verbal and written communication skills
Maintain product knowledge through clinics, company events and industry publications
Communicate regularly with supervisor regarding workload and issues as they arise
Qualification
Required
High school diploma / GED
Genuine interest and understanding of the Elevate OC collection of products and sports we serve
Ability to function well in fast-paced environment and meet multiple deadlines
Ability to work well in a team environment and cross functionally
Comfortable working independently and staying on task without supervision
Two years of customer relations experience
Experience with Microsoft office; Word, Excel, Outlook
Excellent verbal and written communication skills
Solid time management and project management skills
Overtime and/or an adjusted schedule may be required in peak season
Preferred
Experience with one or more of the Elevate OC brand collection and/or sporting goods products
2-3 years' experience with outdoor retail sporting goods
Previous Customer Service Experience
Company
Elevate Outdoor Collective
Elevate Outdoor Collective is an alliance of iconic outdoor and winter sports brands with a specialized focus on skiing, and snowboarding.
501-1000 employees
Funding
Current Stage
Late StageTotal Funding
unknown2017-07-18Acquired
Leadership Team
Josee Larocque
Chief Executive Officer
Recent News
2023-07-20
Company data provided by crunchbase