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Medata · 5 hours ago

Patient Advocate Level I

Full-time

Onsite

New Grad, Entry Level

Medata is a company focused on providing exceptional support to clients, and they are seeking a Patient Advocate Level I to enhance client loyalty and referrals. The role involves delivering valuable support to callers, collaborating with Adjusters and Nurse Case Managers, and ensuring a best-in-class customer experience.

ComputerSoftware

Responsibilities

Make outbound calls to schedule patients in a timely manner to ensure that internal and external metrics are met

Understand MedRisk’s interdepartmental procedures, policies and comply with them

Meet MedRisk’s Department goals for Quality and Quantity of work input

Complete special projects or tasks as assigned by the supervisor

Provide best in class customer service to all callers

Work on cases that requires investigation for missing information that is necessary to schedule patients for their initial evaluations

Qualification

MS WordMS ExcelMS OutlookData entry skillsBachelor’s DegreeMulti-taskingCommunication skillsSelf-motivatedWork ethicDetail orientedTime managementOrganizational skillsCritical thinking