DNP Imagingcomm America Corporation|Photo Imaging · 1 hour ago
Technical Support Representative I
DAI1 - NC, Concord, NC, US
Full-time
Onsite
Entry Level
$35K/yr - $40K/yr
1+ years expDNP Imagingcomm America Corporation is a subsidiary of Dai Nippon Printing Co., Ltd., specializing in dye-sublimation media for photo printers. They are seeking a Technical Support Representative I to provide technical support to photo kiosk users and store personnel, addressing hardware and software issues while managing support cases and documentation.
Event ManagementManufacturingRetail
Responsibilities
Provide live technical phone support for a variety of products and customers
Respond to emails and personal requests for support
Diagnose and address a variety of hardware and software problems
Manage and monitor a personal case queue and work all cases to completion
Escalate problems to Tier II as needed following established procedures
Create accurate and detailed reports documenting one’s support actions
Address priority assignments as directed by management
Create documentation on problems and processes for training purposes
Coordinate with 3rd Party Support groups for field services and escalations
Complete additional projects as assigned by management
Work as part of a team to meet departmental goals. This includes sharing case ownership
Participate in team meetings and provide constructive feedback
Travel and provide onsite support for customer sites as needed (Estimated 10-20%)
Meet or exceed departmental and company performance standards
Develop and maintain a suitable skillset
Other duties as assigned by management
Qualification
Required
At least 2 years of digital imaging support and/or 1+ years of PC technical call center support experience required
Basic to moderate skills in PC hardware and Windows application troubleshooting, printer troubleshooting, and networking
Familiarity with Windows (Win10, 11), Mac OS, iOS, Android Operating Systems
Knowledge of digital imaging systems and digital photography
Familiarity with concepts and procedures commonly used in PC software and hardware technical support
Effective oral and written communication skills, including a good grasp of grammar and spelling
The capability to maintain a professional demeanor with customers and coworkers
Demonstrated problem-solving skills
Strong time management skills
Capability and temperament to work as a productive member of a support team
Preferred
An associate degree (in a computing field) or two-year technical certificate is preferred
Benefits
Health
Dental
Vision
Critical illness
Life insurance
Flexible spending
Retirement
Paid time off
Pet insurance
Many retail discounts
Company
DNP Imagingcomm America Corporation|Photo Imaging
DNP Imagingcomm America Corporation (DNP IAM) is a 100% U.S. subsidiary of Dai Nippon Printing Co., Ltd.
51-200 employees
Funding
Current Stage
Growth StageCompany data provided by crunchbase