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First Mid · 1 hour ago

Full-Time Branch Manager

Charleston, IL

Full-time

Onsite

Senior Level

5+ years exp

First Mid is a banking institution focused on creating personalized relationships with their customers. The Branch Manager is responsible for overseeing the operational and sales functions of the branch, ensuring exceptional customer experiences, and leading the team to achieve sales goals.

BankingFinanceFinancial ServicesInsurancePersonal FinanceWealth Management

Responsibilities

Oversees operational and sales function of larger volume branch or stand-alone banking centers in the individual market areas

Responsible for leading the team to ensure an exceptional customer and team member experience

Acts with confidence by answering customer questions and owning customer issues

Maintains a position of trust and responsibility by keeping all customer or team member information confidential

More community-focused, sales leader

Stays abreast of industry knowledge, regulations, and changing environment in the financial industry

Manages and ensures internal changes to processes and procedures are communicated and implemented

Communicates and ensures adherence to all bank initiatives, compliance, security, and operational policies and procedures as well as financial loss standards

May process consumer loan requests

Resolves customer concerns and issues when needed

Responsible for continual training of staff, which includes but is not limited to, sales, operation policy and procedures, customer service, product knowledge, risk management, and physical security. Maintains thorough product knowledge

Oversees the training of the Deposit Service team to operate the branch

Assigns and schedules staff to ensure optimum service coverage, even distribution of the workload and appropriate project delegation

Delegates various operations duties to the Assistant Branch Manager and/or branch staff while maintaining overall administrative responsibility

Meets with branch staff regularly (both 1:1 and in group meetings) to organize sales efforts, communicate procedural/product changes, and resolve issues to optimize branch performance and employee engagement. Establish regular coaching opportunities with each team member to review goals and highlight further personal development

Responsible for monitoring Branch income and annual budgeting

Selects, trains, supervises, and evaluates the branch staff to enhance individual productivity and enable them to function according to their respective job description

May be required to work in other First Mid Banking centers

Works closely with Market Manager/Regional Deposit Manager and other business units in growing deposits, loans, and sales of other bank products

Identifies opportunities to expand and maintain existing consumer and business banking relationships, while displaying sales leadership

Develops goals for the retail team and accesses progress of the individuals and the branch to meet corporate initiatives

Primarily focused on cross-selling to existing customer base and engaging in outside sales activities (i.e. onsite presentations, business sales calls, community events, etc.) as directed

Communicates corporate initiatives to generate understanding from the team and connect to the Bank’s values and culture

Demonstrates the ability to professionally represent First Mid in terms of appearance and verbal/written communication

Monitors the competitive environment by staying informed of changes in the financial services industry. Assesses competitors’ rates and services, determines their impact on the branch, and informs the Direct Supervisor of their implications and opportunities

Qualification

Sales managementCustomer serviceFinancial analysisRetail bankingTeam leadershipTrainingDevelopmentCommunication skillsProblem-solving

Required

Minimum 5 years of retail sales and customer service experience

Must be able to demonstrate an understanding of advanced math functions that will allow for the analysis of credit and financial information

Preferred

Bachelor's Degree preferred

Associate's degree in a related field and minimum 3 years of sales management experience with a proven track record of driving sales, both individually and as a leader of a sales team