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iQor · 6 hours ago

Bilingual English/Spanish Customer Service Representative

Houston, TX

Full-time

Onsite

Entry Level

$17/hr - $17/hr

1+ years exp

iQor is hiring Customer Service Representatives who will provide excellent support to one of their premier clients. The role involves handling customer interactions, responding to inquiries, and participating in team meetings to maintain expert knowledge about client products or services.

Customer ServiceLogisticsOutsourcingSupply Chain Management

Responsibilities

Sets up new accounts, taking and providing information, making account changes, and processing requests by answering the phone and/or working at one of the front counter locations

Processes correspondence by receiving and responding to emails and other requests for information

Processes payments by verifying information for accuracy, reviewing images, processing payments for overnight payments, and researches and resolves credit card disputes

Qualification

Bilingual (English/Spanish)Customer Service ExperienceVerbal CommunicationWritten CommunicationHigh School Diploma

Required

High School Diploma or GED equivalent

1-3 years' experience in Customer Service

Fluency in English & Spanish

Excellent verbal and written communication

Environment: Quiet, secure, and distraction free for the duration of working hours. Childcare is a must as children are not permitted in the same working space as the employee

Mobile Phone required (smart phone)

Internet: Must have wired connection; wi-fi only is not sufficient

No satellite or mobile internet providers supported

Internet Speeds: Minimum 25 MBPS download/ 10 MBPS upload

Connection: Direct connection from modem to PC required (Ethernet cord)