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SPL · 6 hours ago

Client Services Specialist II - Environmental Lab Services

Reading, PA

Full-time

Onsite

Entry, Mid Level

2+ years exp

SPL is a company that turns science into impact, and they are seeking a detail-oriented and service-driven Client Services Specialist II to join their Client Services team. In this role, you will serve as a key liaison between clients and internal teams, ensuring projects are set up accurately and deliverables are completed on time while maintaining compliance with regulatory and quality requirements.

AnalyticsEnergyEnvironmental ConsultingField SupportMechanical EngineeringOil and GasTest and Measurement

Diversity & Inclusion

No H1B

Responsibilities

Coordinate client accounts within the Public Bathing, Private Well, NPDES, and SDWA market segments

Support Project Managers and the overall analytical process by setting up and maintaining client accounts and projects in LIMS and associated systems

Prepare quotations and pricing requests for existing clients following required approvals

Communicate and coordinate incoming projects with field, laboratory, and sample receiving staff to ensure client expectations and organizational commitments are met

Review and monitor workorders to ensure accurate configuration in LIMS and proper billing of all services

Respond to client service requests, data inquiries, feedback, and general questions in a timely and professional manner

Communicate issues, updates, or questions from internal teams to clients and provide appropriate solutions

Upload subcontract laboratory results into LIMS and assist with related subcontracting tasks

Answer telephones, assist walk-in clients, accept samples, and support sample login as needed

Provide backup support to coworkers during vacation periods, absences, or high-volume workloads

Assist with bottle preservation and related sample-handling tasks, including work in warehouse or Sample Receiving areas

Deliver accurate and complete client deliverables within required turnaround times (TAT), including sampling supplies, paperwork, sample pickups, reports, invoices, and EDDs

Notify clients of results outside regulatory limits within one hour of review in LIMS

Perform other duties as assigned within the scope of the position and training provided

Qualification

LIMS systemsCustomer serviceMicrosoft OfficeOrganizational skillsCommunication skillsTime management

Required

High School Diploma or equivalent required; Associate's or Bachelor's degree in science or business preferred

Minimum of 2 years of customer service or administrative support experience with client-facing responsibilities required, preferably in a laboratory, technical, or professional services setting

Proficiency in Microsoft Office (Word, Excel, Outlook) and Adobe Acrobat

Strong communication, organizational, and time management skills

Ability to work both independently and collaboratively in a fast-paced environment