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Continental Finance Company · 1 hour ago

Fraud Investigator

Buffalo, NY

Full-time

Hybrid

Entry, Mid Level

2+ years exp

Continental Finance Company is a growing financial technology company specializing in credit card options for consumers with less than perfect credit. They are seeking a Fraud Investigator to support the Risk team in minimizing financial losses from fraud attacks and creating positive experiences for cardholders.

CreditCredit CardsFinancial Services

Growth Opportunities

Responsibilities

Monitor accounts and transactions to identify and predict risky behavior that could result in losses

Researches and monitors suspicious activity on accounts, payments, demographic changes, online and mobile banking accounts, or electronic payment functions including tokenized transactions (Apple Pay, Google Pay)

Work together with a team and individually to develop, configure and make a business decision to stop high risk fraud attacks to minimize banks’ exposure to fraud losses

Balance loss decisions with the impact on operational teams and the customer experience

Produce timely diagnostics to identify system, strategy and operational issues

Independently collaborate with multi-functional teams (IE product, customer experience, risk) to ensure project is executed with appropriate controls

Identify risk exposures/gaps and solution process improvement

Maintain strong relationships with internal partners such as marketing, enterprise risk management, digital, product, customer service, and compliance

Conduct call outs to cardholders to identify any suspicious activity

Other duties as assigned

Qualification

Fraud detectionPayment processingRisk assessmentProblem solvingCommunication skillsTeam collaborationAdaptability

Required

High School diploma required; bachelor's degree preferred

At least 2 years' experience in payment processing or fraud domain

Evaluating and identifying fraud trends and engaging with internal partners to assist with investigating the root cause of losses

Ability to perform problem solving in a complex environment by using business understanding and good judgment

Exceptional written and verbal communication skills for interactions at all levels across the organization

Must be resourceful, creative, innovative, results driven, and adaptable

Preferred

Bachelor's degree preferred

Benefits

Competitive compensation and benefits

Hybrid work schedule which includes three (3) core days in the office (Tuesday, Wednesday, and Thursday) and two (2) remote workdays (Monday and Friday)