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iHerb · 12 hours ago

Director of UX Design

United States

Full-time

Remote

Director/Executive

$206K/yr - $276K/yr

12+ years exp

iHerb is on a mission to make health and wellness accessible to all. The Director of UX will shape and drive the overall user experience vision, building and scaling a high-performing UX design team while advocating for customer-first design across all digital touchpoints.

BeautyDelivery ServiceE-CommerceFood and BeverageHealth CareRetailSoftwareWellness

Comp. & Benefits

Responsibilities

Define and drive the long-term UX vision and strategy for iHerb’s web and mobile platforms

Oversee the end-to-end user experience on our global website for all platforms (desktop, mobile web and app)

Build, mentor, and inspire a team of UX designers, researchers, and design managers

Advocate for design thinking and human-centered design practices across the organization

Help to build a strong design culture within the organization

Get hands-on with projects when necessary to drive projects forward

Partner closely with Product Management, Engineering, CX and Marketing to align on goals, priorities, and execution

Translate business objectives into customer-centric design solutions that drive growth and retention

Establish and maintain scalable design systems, ensuring consistency across platforms

Oversee adoption of design software, tools, and workflows to maximize team efficiency and collaboration

Use research, data, and insights to inform design decisions and continuously improve usability

Stay ahead of industry trends, tools, and best practices to evolve iHerb’s design capabilities

Champion accessibility and inclusivity, ensuring products are usable by customers worldwide

Qualification

UX design leadershipDesign strategyUser-centered designA/B testingDesign systemsFigmaAgile/ScrumGraphic development softwareMicrosoft Office SuiteGoogle Business SuiteTeam mentoringCollaboration

Required

Experience with A/B testing

Strong portfolio showcasing design leadership, strategy, and execution

Experience leading a product focused high-performance design team

Experience working with product, business stakeholders, and user researchers to drive strategy, vision, and execution

Experience managing processes and teams in an agile/scrum environment

Experience working with design systems and tools such as Figma

A user-centered design approach and highly collaborative, low-ego approach to design

Experience attracting, hiring and retaining top design talent

Experience with graphic development software (Photoshop, ImageReady, Illustrator etc.)

Experience with Microsoft Office Suite (Word, Excel, PowerPoint)

Generally requires a minimum of twelve (12) years of design experience with a focus on eCommerce or related field. Five (5) plus years in a Supervisory role preferred

Bachelor's Degree in Art, UI/UX Design or related field required, or equivalent work experience