Crafty · 2 hours ago
Client Operations Manager
New York, NY
Full-time
Onsite
Mid, Senior Level
$87K/yr - $100K/yr
5+ years expCrafty is a company that elevates workplace food and beverage programs with enhanced services managed in one innovative, centralized platform. The Client Operations Manager will deliver best-in-class food and beverage experiences for a large, strategic client in New York City, ensuring operational quality and client satisfaction.
Food and BeverageSoftware
Responsibilities
Deliver best-in-class food and beverage experiences for a large, strategic client in New York City
Lead with empathy and accountability as the primary operational owner and day-to-day point of contact at the client site
Ensure operational quality, client satisfaction, client retention, program growth, and client profitability
Proactively anticipate and respond to complex client needs and preferences, ensuring exceptional and personalized interactions
Actively seek and implement feedback to drive continuous improvement in service quality
Go above and beyond to create memorable client experiences by anticipating client needs and addressing them before being asked
Build and maintain strong relationships with clients and team members through active listening, empathy, and constructive feedback
Clearly and confidently articulate information and instructions, ensuring thorough mutual understanding
Produce clear, concise, and expertly structured written communications, including emails and documentation
Use tools and data from the Crafty platform to manage inventory, vendors, labor, and resources efficiently
Design and optimize workflows to achieve operational efficiency and alignment with client goals
Identify, analyze, and resolve operational challenges to ensure seamless day-to-day functions
Demonstrate a strong work ethic, take ownership of results, and deliver consistent, high-quality outcomes
Efficiently prioritize and complete tasks on schedule, even with frequent interruptions
Consistently exceed service standards, building strong client relationships through dependable execution
Lead through changes in strategy, operations, and client needs
Foresee potential challenges and implement preemptive solutions
Develop innovative solutions to complex problems and escalate when appropriate through dependable execution
Maintain a positive, composed approach during high-pressure situations
Work closely with cross-functional Crafty teams to deliver a cohesive client experience
Provide constructive feedback and incorporate input from others to improve performance
Exhibit full ownership over the client site’s operational success
Champion innovation and continuous improvement aligned with client and company goals
Translate company and client goals into actionable operational plans that drive profitability and long-term success
Qualification
Required
Client Obsessed
Client Understanding: Proactively anticipates and responds to complex client needs and preferences, ensuring exceptional and personalized interactions
Patience and Eagerness to Learn: Actively seeks and implements feedback to drive continuous improvement in service quality
Proactive Service: Consistently goes above and beyond to create memorable client experiences by anticipating client needs and addressing them before being asked
Effective Communicator
Interpersonal Communication: Builds and maintains strong relationships with clients and team members through active listening, empathy, and constructive feedback
Verbal Communication: Clearly and confidently articulates information and instructions, ensuring thorough mutual understanding
Written Communication: Produces clear, concise, and expertly structured written communications, including emails and documentation
Operationally Sound
Resource Management: Uses tools and data from the Crafty platform to manage inventory, vendors, labor, and resources efficiently
Workflow Coordination: Designs and optimizes workflows to achieve operational efficiency and alignment with client goals
Proactive Challenge Resolution: Identifies, analyzes, and resolves operational challenges to ensure seamless day-to-day functions
Reliable
Accountability: Demonstrates a strong work ethic, takes ownership of results, and delivers consistent, high-quality outcomes
Time Management: Efficiently prioritizes and completes tasks on schedule, even with frequent interruptions
Consistency: Consistently exceeds service standards, building strong client relationships through dependable execution
Resilient
Adaptability: Leads through changes in strategy, operations, and client needs
Proactivity: Foresees potential challenges and implements preemptive solutions
Problem-solving: Develops innovative solutions to complex problems and escalates when appropriate through dependable execution
Attitude and Perseverance: Maintains a positive, composed approach during high-pressure situations
Collaborative
Team-oriented: Works closely with cross-functional Crafty teams to deliver a cohesive client experience
Feedback: Provides constructive feedback and incorporates input from others to improve performance
Autonomy
Ownership: Exhibits full ownership over the client site's operational success
Continuous Improvement: Champions innovation and continuous improvement aligned with client and company goals
Business Oriented
Strategic Thinking: Translates company and client goals into actionable operational plans that drive profitability and long-term success
5+ years of people management experience, including leading managers
Background in workplace or service-driven operations within a corporate or high-growth environment
Proven ability to manage high-touch client relationships, including account success and renewals for a book of business
Experience overseeing budgets, operational performance, and large-scale hospitality or workplace programs
Demonstrated success managing vendors, facilities partners, or hospitality services across multiple locations or clients
Preferred
Bachelor's degree preferred; equivalent professional experience is welcome
Benefits
Crafty healthcare plan, covering primary health, dental, and vision plans
401k
Paid time off
Equipment certification courses
Parental leave
Crafty-grade snacks, beverages, and fun events
Company
Crafty
Crafty is a leading national provider of office food and beverage programs powered through an innovative, centralized platform.
201-500 employees
Funding
Current Stage
Growth StageTotal Funding
$25.85MKey Investors
Tribeca Venture Partners
2025-12-03Convertible Note· $1M
2024-05-31Series Unknown· $8.7M
2022-04-26Series A· $10M
Leadership Team
Nathan Rosenstock
CEO, Co-Founder
Chris Ritter
Co-Founder & COO
Recent News
2025-07-08
Chicago Business Journal
2025-03-26
Chicago Business Journal
2025-03-18
Company data provided by crunchbase