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Jushi Holdings Inc. · 2 hours ago

Senior Customer Consultant

Sauget, IL

Full-time

Onsite

Mid, Senior Level

2+ years exp

Jushi Holdings Inc. is shaping the future of the cannabis industry, and they are seeking a Senior Customer Consultant to lead their team. This role involves mentoring staff, ensuring customer satisfaction, managing inventory, and maintaining compliance with store operations.

Retail

Responsibilities

Follow and uphold established policies for sales and customer service to ensure customer satisfaction

Maintain in-depth knowledge of products and strains in the store, as well as industry-wide product knowledge and strive to train and share that knowledge with other members of the team

Responsible for monitoring and maintaining inventory levels, ensuring an assortment of product, and communicating inventory action items with the Store Manager

Assist Customer Consultants in the consultation of patients to ensure that the employee is empowered and informed on the right product choices by being knowledgeable about how different methods of cannabis consumption affect our patients differently

Complete and appropriately delegate (if applicable) tasks assigned during a scheduled shift:

Correct cash handling and discount application

Verification of proper paperwork, documentation, and ID for customers

Security measures and safety compliance

Maintenance of an organized and clean store

Support for open communication with the management team and other coworkers

Reporting of team member issues or customer situations

End of day daily update e-mails

Opening and closing duties

Work with the Management team to ensure retail store operations run smoothly, accurately, and in compliance with the applicable rules and regulations, including:

Lead in the onboarding and training of new Customer Consultants in partnership with the Store Manager

Qualification

Customer service experienceInventory managementRetail POS systemsBiology knowledgeMathematical skillsTeam leadershipCommunication skillsAttention to detailCritical thinking

Required

High School diploma or General Education Development (GED) required

Minimum of 2 years combined dispensary, call center, retail, sales, hospitality, or customer service experience

Excellent computer and technical skills, including experience with web browsers, retail POS systems, and credit card processing terminals

High-level critical thinking, attention to detail, mathematical, language, and reasoning skills

Must be comfortable adding, subtracting, multiplying and dividing fractions and decimals, and high-volume cash handling

Must be able to work a flexible schedule to include weekends and holidays

Constantly perform desk-based computer tasks

Frequently sitting and standing

Occasionally stand/walk, reach/work above shoulders, grasp lightly/fine manipulation, grasp forcefully, use a telephone, sort/file paperwork or parts, lift/carry/push/pull objects that weigh up to 25 pounds

Occasionally Twist/bend/stoop/squat, kneel/crawl

An environment with moderate to loud noise level