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Blue Foundry Bank · 1 hour ago

Branch Relationship Manager

Chatham, NJ

Full-time

Onsite

Senior Level

5+ years exp

Blue Foundry Bank is a revolutionary institution focused on empowering businesses and enhancing employee well-being. The Branch Relationship Manager is responsible for managing branch operations, developing customer relationships, and achieving sales goals while ensuring high customer satisfaction and operational efficiency.

BankingBusiness Information SystemsFinancial ServicesSoftware

Responsibilities

Dedicate 70% of the time to Business Development and Deposit Acquisition, and 30% to managing their assigned branch(s)

Builds new and expands existing customer relationships through a consultative approach that requires visiting customers to understand their business needs with an expected outcome of growing the deposit base of the branches, increasing product utilization and revenue within the market

Accountable for meeting branch goals through effective pipeline management and use of effective customer profiling

Works closely with staff to role model and lead branch team to foster a relationship centric service and sales culture

Manages and enhances client relationships through coaching and mentoring staff

Mentors staff in: Business Development, Cold Calling, Prospecting, and Lead Generation

Directs a proactive approach to customer satisfaction and customer retention. Listens to and fully understands the internal and external customer's needs

Manages the escalation of customer service problems and/or requests as appropriate, proactively seeks answers and/or provides solutions and follows-up to ensure customer needs have been met

Leads monthly branch team meetings to discuss updates and industry trends and changes as daily huddles

Communicates, reinforces, and monitors team behavioral standards

Ensures follow-up activities are employed to maximize closing business

Maximize customer satisfaction by delivering “5 Star Customer Service”

Represent the bank through active involvement in a local community organization

Host regularly scheduled events that include but are not limited to Bank at Work, Financial Literacy, and Product and Service Seminars

Engage customers to deepen relationships, gauge customer satisfaction

Have expert understanding of Bank’s consumer and business products and services

Understand and listen to our customers and deliver appropriate consumer and business solutions

Oversees the overall operational effectiveness of the branch

Has expert knowledge of Bank’s policy and procedures. Regularly communicates changes to branch staff and ensures staff understands and adheres to same

Supervises all related training, Human Resource and Employee Relation issues

Oversees the ABMs in ensuring operational functions of the branch are met including cash control, auditing, and compliance requirements

Opens accounts in a platform environment

Compliance with all Bank Secrecy Act Regulations; Customer Identification Program and know your customer requirements

Oversees that the staff ensures the branch is opened and closed in compliance with procedures

Scheduling of branch personnel to ensure adequate staffing for maximum customer service and daily operational functions

Ensure the timely and accurate completion of various monthly audits, certifications, proofs, reconciliations, and other duties as assigned in accordance with policy

Provide factual and well documented employee performance appraisals

Strong knowledge and understanding of Human Resource policies as put forth by the Bank

Ability to perform all duties for all positions within the branch as necessary

Assist in other areas of the bank/branch as assigned

Qualification

Retail banking experienceSales/service behaviorsLeadership skillsRetail banking regulationsBranch operations knowledgeCustomer satisfaction focusCoachingMentoringEffective communication