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Kessler Collection · 10 hours ago

Host/Hostess - Savannah Tequila Company

Savannah, GA

Full-time

Onsite

New Grad, Entry Level

Kessler Collection is a portfolio of artistically inspired boutique hotels, and they are seeking a Host/Hostess to ensure prompt recognition and seating of guests while assisting in providing attentive service throughout their dining experience. The role involves greeting guests, managing reservations, and ensuring overall guest satisfaction.

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Responsibilities

Greet and seat guests at appropriate tables in a timely manner

Be attentive of guests’ needs assist in providing a pleasant dining experience

Assist cashier in collection of money or credit cards from guests and servers as needed

Know how to prepare cashier report at the end of the shift

Pay out servers’ and service attendants’ tips if appropriate

Know how to properly take reservations for outlets

Ensure quality control of menus with regard to cleanliness and appearance

Perform opening and closing duties according to established sidework checklist

Have a complete knowledge of standards of service for receiving a room service order

Have a thorough knowledge of menus and current specials in all applicable departments

Assist servers and cashiers in the servicing of guests as needed

Know and understand the state liquor laws

Ensure overall guest satisfaction

Qualification

Customer serviceCommunication skillsProblem-solvingHigh School diplomaAttention to detail

Required

High School diploma and/or experience in a hotel or a related field preferred

Flexible and long hours sometimes required

Light work - Exerting up to 20 pounds of force occasionally, and/or 10 pounds of force frequently or constantly to lift, carry, push, pull or otherwise move objects

Ability to stand during entire shift

Must be able to effectively communicate both verbally and written, with all level of employees and guests in an attentive, friendly, courteous and service oriented manner

Must be effective at listening to, understanding, and clarifying concerns raised by employees and guests

Approach all encounters with guests and employees in an attentive, friendly, courteous and service-oriented manner

Maintain regular attendance in compliance with Highgate Hotel Standards, as required by scheduling, which will vary according to the needs of the hotel

Maintain high standards of personal appearance and grooming, which includes wearing the proper uniform and nametag

Comply with Highgate Hotel Standards and regulations to encourage safe and efficient hotel operations

Maximize efforts towards productivity, identify problem areas and assist in implementing solutions

Must be effective in handling problems, including anticipating, preventing, identifying and solving problems as necessary

Must be able to show initiative, including anticipating guest or operational needs

Perform other duties as requested by management

Maintain a friendly and warm demeanor at all times