Generali Global Assistance | Travel Insurance · 2 hours ago
Senior AI Digital Operations Specialist
Pembroke Pines, FL
Full-time
Hybrid
Senior Level
5+ years expGenerali Global Assistance is a company that helps people explore the world with confidence through travel insurance and assistance. The Senior AI Digital Operations Specialist will oversee the efficiency and development of digital assets, lead digital initiatives, and implement solutions focused on AI to enhance operations and improve customer experiences.
Insurance
Hiring Manager
Olivia Blake
Responsibilities
Lead digital initiatives, including identifying and prioritizing projects and overseeing project execution. Develop and implement solutions to digitize services with a focus on Operations
Work closely with Operations, IT, and third-party technology partners to leverage data and reporting, optimize efficiencies, and drive improvements using technology
Ongoing research of potential use cases for Generative AI technologies (e.g., customer service support...) and implementation at scale, including KPI monitoring, efficiency optimization and impact measurement
Analyze and evaluate tool performance to identify areas for improvement and implement key digital transformation strategies to improve efficiency, productivity, and employee/customer experience
Manage process optimization and automation tools (preferably able to modify workflows, etc. within existing or future tools)
Responsible for delivering digital/automation roadmaps by mapping companies’ needs with available technology, with strong focus on AI
Analyze and evaluate existing business processes and digital solutions to identify areas for automation and improvement
Extract, transform, and load data to facilitate automation processes and generate insights for decision-making
Conduct rigorous testing of automated processes and digital assets to ensure accuracy, reliability, and compliance with quality and security standards
Stay up to date with emerging automation technologies and best practices to continuously enhance our automation capabilities. Frequently benchmark competition and Insurance market automation practices
Stay updated with the latest trends, you will communicate clear and actionable recommendations to stakeholders
Qualification
Required
High School Diploma or Equivalent (GED) required
Bachelor's degree in business management, Information Technology, or related field
5+ years of digital transformation, project management or operational excellence
Exceptional quantitative and problem-solving skills. Ability to analyze data, overcome data noise, and make data-driven decisions
Experience working with complex projects with high quality deliverables and rollout of new technology solutions
Organized, efficient and a critical thinker who can work on complex projects, break them down logically, and own them from start to finish
A strong communicator that can efficiently convey takeaways and insights to drive improvements
Flexibility to learn, understand, and evaluate new concepts in unfamiliar functional areas and new technologies
Excellent project management skills with proven ability to meet deadlines, comfortable with a fast-paced environment
Preferred
Strong experience in Data Analysis, Excel is mandatory, PowerBI/Python
Good understanding and proven experience with Generative AI
Requires IT knowledge, project management and business/operations skills, experience working at the intersection between IT and business departments
Benefits
Generous Employer contribution for health, dental, and vision insurance
Paid Maternity and Paternity Leave
Scholarship Program for Employee Dependents
Company match on 401k
Employee Assistance Program (EAP)
Company paid short-term and long-term disability insurance
Company paid life insurance
Voluntary Pet Insurance
Voluntary Legal Benefit
Discounts on travel insurance
Time off policies including vacation days, sick days, personal days, holidays and volunteer days (VTO)
Company
Generali Global Assistance | Travel Insurance
Generali Global Assistance (formerly CSA Travel Protection) has been a leading provider of travel insurance and assistance services for 30 years.
51-200 employees
Funding
Current Stage
Growth StageRecent News
Los Angeles Times
2024-04-09
Company data provided by crunchbase