Bank of America · 1 hour ago
AML Refresh Operations – Unit Manager
Clarendon, NC
Full-time
Onsite
Senior Level, Lead/Staff, Director/ExecutiveBank of America is one of the world’s leading financial institutions, powered by approximately 213,000 talented employees worldwide. They are seeking an EMEA Unit Manager to support the end-to-end client AML/KYC refresh of clients, ensuring compliance with global standards and regulations while leading a high-performing team.
Asset ManagementBankingFinanceFinancial ServicesFinTech
Responsibilities
Oversight and production management of Refresh team supporting GM and GCIB, ensuring timely and accurate completion of all refresh activities
Monitor production metrics, SLAs performance, Key Controls, and overall process effectiveness
Ensuring review of refresh requirements for assigned jurisdiction in line with related Client Identification Profile (CIP)/CDD Procedures to ensure adequacy and accuracy before the requirements are sent to the client
Support team members liaising with sales/client outreach teams to obtain and validate correct documentation to fulfill Refresh requirements
Managing the performance and productivity of Refresh Teams
Ensure teams is in adherence to all jurisdictional regulatory requirements related to KYC
Ensure cases requiring remediation are completed within service level agreements
Engage with senior stakeholders and leaders to identify issues and/or control improvements for remediation
Support business with KYC related queries and requests
Participate in remediation items aligned to internal/external Audits
Lead & develop managers of teams in all aspects of the AML Refresh process, including career development
Contribute to our process improvement culture to continuously identify opportunities for efficiency, effectiveness and sustained timeliness and quality
Qualification
Required
Proven and robust experience leading operations and production teams
Strong executive presence and communication skills (both oral and written)
Experience performing in a process-oriented production environment within a continuous improvement framework
Proven ability to work in a team environment, organise work & prioritise tasks, handle multiple assignments simultaneously, successfully meet tight deadlines while ensuring data accuracy/integrity, and ability to work and execute with minimal supervision or remote management
Analytical and data driven with a process first mindset
Ability to contribute to our Operational Excellence culture and framework
Ability to accurately and concisely present information to teams, management, and senior leaders
Good balance between strategic and tactical thinking; execution and results driven)
Ability to problem solve and enable teams to drive production effectively
Able to identify and document opportunities to streamline process
Preferred
Anti Money Laundering, Know Your Customer/Client Due Diligence experience preferred or related fields (Compliance, Risk Management, Financial Crimes)
Risk and Controls Management
Quality Assurance
Data and Trend Analysis tools
Stakeholder Management
Strategy Planning and Development
Continuous Improvement and Strategic Thinking
Benefits
Private healthcare for you and your family
Competitive pension plan, life assurance and group income protection cover if you become unable to work as a result of a disability or health reasons
20 days of back-up childcare including virtual tutoring and 20 days of back-up adult care per annum
The ability to change your core benefits as well as the option of selecting a variety of flexible benefits to suit your personal circumstances including access to a wellbeing account, travel insurance, critical illness etc
Use of a flex fund to use towards benefits
Access to an emotional wellbeing helpline, and virtual GP services
Access to the Peppy App which provides 1:1 support, consultations and resources relating to men’s health, women’s health, fertility, menopause and pregnancy & parenthood
Access to a range of gyms, exercise classes and wellbeing Apps through Wellhub, including Headspace and Calm
Ability to donate to charities of your choice directly through payroll and the bank will match your contribution
Opportunity to give back to your community, develop new skills and work with new groups of people by volunteering in your local area
Company
Bank of America
Bank of America is a financial institution that offers credit cards, home loans, and auto loan services.
Founded in 1998
10001+ employees
H1B Sponsorship
Bank of America has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (780)
2024 (546)
2023 (590)
2022 (759)
2021 (715)
2020 (931)
Funding
Current Stage
Public CompanyTotal Funding
$3.59BKey Investors
Berkshire Hathaway
2025-02-20Post Ipo Debt· $386.79M
2024-11-26Post Ipo Debt· $2B
2020-07-28Post Ipo Equity· $400M
Leadership Team
Charissa Messer
Senior Vice President, Creative Agency Executive (Enterprise Creative Solutions)
Rami Salem
SVP Strategic Competitive Intelligence
Recent News
2025-12-30
bloomberglaw.com
2025-12-30
2025-12-29
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