Oportun · 11 hours ago
Bilingual English and Spanish Member Loyalty Representative
Houston, TX
Full-time
Onsite
New Grad, Entry Level
$17/hr - $18/hrOportun is a mission-driven fintech dedicated to helping its members achieve their financial goals. The Member Loyalty Representative role focuses on providing exceptional member service, engaging in outreach activities, and educating the community about Oportun's financial services.
Consumer LendingDebit CardsFinancial ServicesFinTech
Responsibilities
Welcome members with a warm greeting and provide quality member service
Seamlessly process all transactions, while following company policies & procedures and protecting our members’ information
Work as a team or independently, including time alone in the store without direct supervision or with coworkers, while exceeding daily goals in our lending and servicing activities
Enjoy informing and educating potential members about Oportun’s services by engaging in outreach efforts more than 50% of the time at Oportun locations, partner locations and/or community events. Activities include:
Building relationships with local businesses (e.g., mechanic shops, dental offices, furniture stores) and speaking with local business owners and their employees about how Oportun’s services can help their customers
Conducting outreach efforts at local flea markets, community events, and at our Lending As A Service (LAAS) partner locations to increase awareness capture leads, and assist with starting applications
Actively engaging with people at and around Oportun’s retail locations, encouraging store visits, and assisting with applications
Supporting community outreach and marketing events, by passing out flyers and educating the local community about Oportun and its products and services; and
Using iPads or assisting potential members with scanning QR codes during outreach efforts to start new applications
Light housekeeping to keep the work area and store location inviting and presentable to all who visit, including daily collection of trash, sweeping, mopping, and window cleaning as needed
Use a computer intermittently (approx. 3-6 hours per day) for administrative tasks and for servicing members
Stand while assisting members; sitting is allowed during non-member-facing tasks
Occasionally unpack and store office or cleaning supplies
Must have the ability to travel between designated work locations (including outreach activities) within a reasonable commuting distance as part of standard job duties. Travel will be limited to sites considered part of an ordinary commute
Be a role model for Oportun’s Core Values: On a Mission, As One, to Make it Better, Now
Qualification
Required
Must be bilingual (English/Spanish)
Must be outgoing, sales-focused, and enjoy speaking with people
Must love to help members, including prospective members through outreach and educational activities
Must be available to work weekends and be flexible with a rotating work schedule of hours based on store needs. Schedules are set every two weeks
Must have regular, reliable, and predictable attendance to support store operations
Must be willing and able to work outdoors year-round to identify new sales opportunities and promote company products and services through designated outreach activities
Ability to lift and/or move objects up to 25 pounds, as needed
Basic computer skills and ability to operate office equipment such as, phones, scanners, and iPads
Ability to organize and file paper documents
Benefits
Medical, Dental, Vision, Flexible Spending Accounts (FSAs), EAP, Life and Disability insurance
Accident coverage
Paid Time Off
16 paid hours (VTO) to participate in volunteer activities each year
Employee Assistance Fund (OEAF)
401(k) retirement savings
Travel Assistance
Paid Training
Competitive pay, plus sales incentives $$$
Growth opportunities
Flexible schedules
Opportunity to positively impact your community
Company
Oportun
Oportun is a digital banking platform that offers personal loans and financial services to people with limited credit history.
Founded in 2005
1001-5000 employees
H1B Sponsorship
Oportun has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (23)
2024 (25)
2023 (27)
2022 (84)
2021 (52)
2020 (41)
Funding
Current Stage
Public CompanyTotal Funding
$3.2BKey Investors
CastlelakeNeuberger BermanWebBank
2025-10-14Post Ipo Debt· $247M
2025-08-21Post Ipo Debt· $538M
2025-06-05Post Ipo Debt· $439M
Leadership Team
Raul Vazquez
CEO
Recent News
Greylock
2025-12-30
2025-12-18
Company data provided by crunchbase