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Ricoh USA, Inc. · 7 hours ago

Print Support Administrator

Boston, MA, United States

Full-time

Onsite

Entry, Mid Level

$26/hr - $28/hr

2+ years exp

Ricoh USA, Inc. is an integrated solutions provider that connects people and technology to empower digital workplaces. The Print Support Administrator is responsible for daily support of RICOH managed devices, ensuring print availability and adherence to service level agreements while providing excellent customer service.

ConsultingDocument PreparationInformation Technology

H1B Sponsor Likely

Responsibilities

Monitor all facets of the fleet program to ensure performance standards and SLAs are achieved

Interface with RICOH, third-party, and vendor support resources to anticipate and prevent customer-impacting problems, and resolve issues promptly

Manage supply for the fleet, including orders, procurement, PAR levels, inventory, and distribution

Respond to customer support requests quickly, accurately, and professionally

Support continuous fleet optimization by identifying over/under-utilized or frequently serviced devices

Monitor service alerts and requests to ensure timely response and parts delivery for dispatched technicians

Coordinate machine moves, removals, and installations

Adhere to IMACD process, managing tasks and communicating status updates promptly

Report asset and service contract information as required

Manage manual and automatic meter reading (AMR) collection, validation, and submission

Maintain an accurate master list of devices (MLD) using asset management tools and deliver contracted reports as scheduled

Act as an advocate for the customer in all fleet-related matters

Conduct periodic client satisfaction surveys

Collaborate with Sales to provide semi-annual executive overviews of emerging printing technology and industry trends

Implement national launch programs/processes, including field training

Complete all required administrative tasks accurately and on time

Exhibit professional appearance and positive demeanor

Manage hot swap inventory and support inventory implementation efforts

Provide training on RICOH equipment and features

Manage printer procurement as required by the customer

Perform other duties as assigned

Qualification

Customer serviceTechnical knowledge of printersProject managementCommunication skillsProblem-solving

Required

Bachelor's degree or equivalent work experience required

Minimum of 2 years of project/program management experience with a proven track record in customer service

Preferred

Prior experience managing large-scale fleet implementations is a plus

Basic knowledge of printers, multifunction printers, and multifunction devices

Benefits

Choose from a broad selection of medical, dental, life, and disability insurance options.

Contribute to your financial security with Retirement Savings Plan (401K), Health Savings Account (HSA), and Flexible Spending Account (FSA) investments.

Augment your education with team member tuition assistance programs.

Enjoy paid vacation time and paid holidays annually.

Tap into many other benefits to enhance your health, wellness, and ongoing personal and professional development.

Company

Ricoh USA, Inc.

Glassdoor3.6

At Ricoh, we bring people, processes, and technology together to make information work for you.

Founded in 1962

Malvern, Pennsylvania, USA

10001+ employees

https://www.ricoh-usa.com

H1B Sponsorship

Ricoh USA, Inc. has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

Represents job field similar to this job

Trends of Total Sponsorships

2025 (16)

2024 (8)

2023 (7)

2022 (16)

2021 (13)

2020 (4)