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RealManage · 6 days ago

Florida Licensed Community Association Manager / HOA Client Success Manager (Southeast Florida)

Orlando, FL

Full-time

Hybrid

Mid Level

$80K/yr - $90K/yr

RealManage is a company that specializes in the management of community associations with onsite staff. As a Client Success Manager, you will ensure the smooth transition and onboarding of new communities, acting as a mentor and trainer while fostering strong relationships with onsite teams and community boards.

Real Estate

Responsibilities

Brand Ambassador: Represent the RM Family of Brands by promoting company processes, culture, and values, and equipping on-site teams with the tools and resources needed for success

Onboarding Leader: Manage the onboarding process for new communities, ensuring the completion of the Client Success Manager (CSM) checklist prior to the contract start date

Staff Training: Train newly hired staff on RealManage Elevated Onsite’s processes, including guiding them through the ACAM or CAM training programs, and helping them become proficient in CiraNet, workflows, and overall operations

Board Support: Provide training to community boards and ACC Committees, ensuring they are well-prepared to fulfill their roles effectively

Interim General Manager: Step in as a General Manager when needed, managing day-to-day operations, running board meetings, supervising on-site staff, coordinating with vendors, and resolving homeowner issues

Other duties as assigned: The Client Success Team has an attitude of “whatever it takes” that is at the core of the support services the team provides

Qualification

Florida Licensed Community Association ManagerOnboarding ManagementStaff TrainingClient Relationship ManagementOperational SupportCommunication SkillsTeamworkProblem Solving