CompuGroup Medical SE & Co. KGaA · 14 hours ago
Software Support Specialist I
Richardson, TX
Full-time
Hybrid
Entry Level
1+ years expCompuGroup Medical is dedicated to building innovative solutions for digital healthcare, aiming to revolutionize how healthcare professionals manage information. The Software Support Specialist I will respond to customer requests, provide technical support, and document interactions to enhance customer satisfaction and software functionality.
Electronic Health Record (EHR)Health CareInformation TechnologyMedicalMedical DeviceSoftwareWellness
Responsibilities
Responds to all customer requests for assistance in a timely manner that meets or exceeds the expected service level agreement for Customer Support
Responds to all customer and leadership requests in a professional, courteous, and respectful manner
Consults directly with customers via phone, chat, and email and documents customer interactions thoroughly, clearly, and concisely
Creates knowledge base articles for posting onto the customer support site which alert the customer to best practices and provides instructions on software functionality
Analyzes, troubleshoots, runs scripts, provides recommendations, and solves customer requests related to or affecting our software products
Learns core task set for all features of assigned CGM software products and passes applicable exams
Clearly documents customer tickets in the CRM system and follows the processes established for CRM use
Qualification
Required
Must be available between the hours of 7AM – 7PM CST Monday through Friday
Minimum of 1 year customer service experience
Knowledge of Electronic Healthcare Records (EHR) systems, medical terminology/medical office workflow, medical billing or insurance and experience providing technical hands-on support
Ability to manage multiple tasks and thrive in a high call volume, fast paced environment
Ability to troubleshoot and use the tools available in the Windows operating systems to diagnose problems
Ability to independently perform research using resources such as the internet and procedure manuals
Benefits
Medical
Dental and Vision
401k with employer matching
Personal Time Off to promote work life balance
Company
CompuGroup Medical SE & Co. KGaA
CompuGroup Medical is one of the leading e-health companies in the world.
5001-10000 employees
H1B Sponsorship
CompuGroup Medical SE & Co. KGaA has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2020 (2)
Funding
Current Stage
Late StageTotal Funding
$202.59MKey Investors
European Investment Bank
2022-07-26Debt Financing· $202.59M
2003-04-08Private Equity
Recent News
Company data provided by crunchbase